'The Experience!' volgt de zoektocht van Joseph Jacobs, een gefrustreerde callcenter manager die probeert betere service te verlenen aan zijn klanten ondanks zeer ongemotiveerd personeel.  Meer

'A 'must-read' for managers; this is a great guide for pulling the customer back into your management loop.  Meer

LiorArussy's latest book, Dare to Author! is a call for people to write-andtherefore own-their life's story, even when events are unexpected and don'talways turn out the way we want.  Meer

A step-by-step guide for how managers and employees can embrace change with passion and excitement, every day.  Meer