Guide to Business Etiquette

Chapter 1: Understanding the Rules of Etiquette  
1. Etiquette lessons from history  
2. The basis of etiquette today
Chapter 2: Creating a Powerful First Impression  
1. Dressing to make a good impression  
2. Introducing yourself and others  
3. Shaking hands  
4. Interviewing basics  
Chapter 3: Maintaining Business Relationships  
1. Conflict resolution  
2. Personal workspace  
3. Office romances  
4. Business travel  
5. Other potential conflict situations  
Chapter 4: Communication Etiquette  
1. Communication etiquette  
2. Face-to-face etiquette  
3. Telephone etiquette  
4. Writing etiquette  
5. Email etiquette  
6. Web page etiquette  
7. Public speaking etiquette  
Chapter 5: Basic Digital Etiquette
1. Telephone etiquette
2. Email etiquette
3. Webpage etiquette
4. Etiquette for other digital options
Chapter 6: Basic Business Dining Etiquette
1. Basic dining behavior
2. Basic table settings
3. Basic table manners
4. Host etiquette
5. Guest etiquette
Chapter 7: Special Dining Events
1. Invitations
2. Formal dining
3. Business banquets
4. Casual dining
Chapter 8: Successful Meetings  
1. Before the meeting  
2. During and after the meeting  
3. Being a productive participant  
4. Distance meetings  
5. Parliamentary procedure  
Chapter 9: Cross-Cultural Etiquette  
1. Preparing for your trip  
2. Greeting people  
3. Establishing relationships  
4. Eating and gift giving  
5. Considering gender issues