Rocket Surgery Made Easy

Call me Ishmael

FINDING USABILITY PROBLEMS
1. You don't see any elephants around here, do you?
-What do-it-yourself usability testing is, why it always works, and why so little of it gets done

2. I will now saw my [lovely] assistant in half
-What a do-it-yourself test looks like

3. A morning a month; that's all we ask
-A plan you can actually follow

4. What do you test, and when do you test it?
-Why the hardest part is starting early enough

5. Recruit loosely and grade on a curve
-Who to test, and how to find them

6. Find some things for them to do
-Picking tasks to test, and creating scenarios for them

7. Some boring checklists
-...that will save your butt

8. Mind reading made easy
-Your job as test facilitator

9. Make it a spectator sport
-Getting everyone to watch, and telling them what to look for

FIXING USABILITY PROBLEMS
10. Debriefing 101
-Comparing notes and deciding what to fix

11. The least you can do
-Why doing less in often the best way to fix things

12. The usual suspects
-Some problems you're likely to find, and how to think about fixing them

13. Making sure life actually improves
The art of playing nicely with others

THE ROAD AHEAD
14. Teleportation made easy
-Remote Testing: Fast, cheap, and slightly out of control

15. Overachievers only
-Recommended reading and more

16. Happy trails / to you
-A few final words of encouragement

Sample test script and consent form
Acknowledgments

Index