Making Quality Happen

A Step By Step Guide to Winning the Quality Revolution

Paperback Engels 1996 1993e druk 9780412735301
Verwachte levertijd ongeveer 9 werkdagen

Samenvatting

Making Quality Happen presents a user friendly, customer focused approach for implementing Quality Improvement process in any type of organisation. The author draws upon personal experience of workin with over fifty different organisations and shows how to make quality an integral part of your professional life, not an added or extraneous feature.

Specificaties

ISBN13:9780412735301
Taal:Engels
Bindwijze:paperback
Aantal pagina's:208
Uitgever:Springer US
Druk:1993

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Inhoudsopgave

Introduction. Why quality? What is quality? How? Management ownership of quality and quality improvement. Quality implementation team. Quality training. Management by fact: measurement and the cost of non-quality. Corrective action. Quality council. Communication. What does a quality organization look like? Epilogue.

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