It′s Okay to Be the Boss, Participant Workbook

WHAT IS HARD ABOUT MANAGING? 1
<p>YOUR OBJECTIVES 3</p>
<p>WORKSHOP OBJECTIVES 4</p>
<p>THE BASICS OF MANAGING PEOPLE 5</p>
<p>The Consequences of Under–Management 6</p>
<p>Fight the Under–Management Epidemic: Be a Great Boss! 7</p>
<p>Real–World Obstacles 8</p>
<p>The Top Seven Management Myths 9</p>
<p>BACK–TO–BASICS TECHNIQUE 1</p>
<p>GET IN THE HABIT OF MANAGING EVERY DAY 11</p>
<p>One–on–One Conversations with the People You Manage 12</p>
<p>Getting Started 13</p>
<p>How to Make Time Available 14</p>
<p>Worksheet: Making Time for Managing Every Day 15</p>
<p>BACK–TO–BASICS TECHNIQUE 2</p>
<p>LEARN TO TALK LIKE A PERFORMANCE COACH 17</p>
<p>How a Coach Talks 18</p>
<p>Discussion Questions for Coaching Conversations 19</p>
<p>Coaching Script 21</p>
<p>Questions to Ask During a Coaching Conversation 22</p>
<p>For Useful Coaching Conversations 23</p>
<p>Worksheet: Coaching Script 24</p>
<p>BACK–TO–BASICS TECHNIQUE 3</p>
<p>TAKE IT ONE PERSON AT A TIME 25</p>
<p>Six Questions for Tuning In to Each Person You Manage 26</p>
<p>Tuning–In Tool 28</p>
<p>Worksheet: Manager s Landscape 29</p>
<p>BACK–TO–BASICS TECHNIQUE 4</p>
<p>MAKE ACCOUNTABILITY A PROCESS, NOT A SLOGAN 31</p>
<p>Top Seven Complications to Accountability 32</p>
<p>Key Actions for Holding People Accountable 33</p>
<p>Worksheet: Strategies for Holding People Accountable 34</p>
<p>BACK–TO–BASICS TECHNIQUE 5</p>
<p>MAKE EXPECTATIONS CLEAR EVERY STEP OF THE WAY 35</p>
<p>Make Expectations Clear Every Step of the Way 36</p>
<p>Turn Best Practices into Checklists&nbsp; 37</p>
<p>To Delegate Successfully 38</p>
<p>Circles of Empowerment 39</p>
<p>BACK–TO–BASICS TECHNIQUE 6</p>
<p>TRACK PERFORMANCE IN WRITING 41</p>
<p>To Evaluate Performance 42</p>
<p>Reasons for Writing Things Down 43</p>
<p>Systems for Tracking Performance in Writing 44</p>
<p>Describe, Describe, Describe 45</p>
<p>Worksheet: Tracking Performance in Writing 46</p>
<p>BACK–TO–BASICS TECHNIQUE 7</p>
<p>SOLVE SMALL PROBLEMS EARLY BEFORE THEY TURN INTO BIG ONES 47</p>
<p>Diagnosing Performance Problems 48</p>
<p>Worksheet: Diagnosing a Persistent Performance Problem 49</p>
<p>BACK–TO–BASICS TECHNIQUE 8</p>
<p>DO MORE FOR SOME PEOPLE, LESS FOR OTHERS 51</p>
<p>Three Trends in Rewards 52</p>
<p>Using Rewards as Incentives and Quid Pro Quos 53</p>
<p>Worksheet: "What Can You Do to Earn That?" 54</p>
<p>MANAGER′S CHECKLIST 59</p>
<p>ACTIONS FOR BECOMING A BETTER BOSS 60</p>
<p>WORKSHEET: ACTION PLANNING 61</p>
<p>APPENDIX 63</p>
<p>Coaching Script 65</p>
<p>Tuning–In Tool 66</p>
<p>Manager′s Landscape 67</p>
<p>"What Can You Do to Earn That?" 68</p>
<p>ABOUT THE AUTHOR 71</p>