McDowell Bryson,
Adele Ziminski
The Concierge
Key to Hospitality
Paperback Engels 1992 9780471528937Levertijd ongeveer 8 werkdagen
Gratis verzonden
Samenvatting
Of all the staff members in the hotel and hospitality industry the concierge is the one who has the most personal contact with the guests. Written to teach the American student the intricacies of the concierge profession, it provides basic information, based on years of experience, of what the daily functions of the concierge are and how to perform them.
Specificaties
ISBN13:9780471528937
Taal:Engels
Bindwijze:Paperback
Aantal pagina's:256
Uitgever:John Wiley & Sons Inc
Hoofdrubriek:, Inkoop en logistiek
Thema:
Lezersrecensies
Wees de eerste die een lezersrecensie schrijft!
Inhoudsopgave
What Is a Concierge?.
The Hotel and Its Management.
The Concierge Desk.
Guests: Who Are They and What Will They Ask the Concierge?.
Basic Training/On-the-Job Training.
Services Provided by a Concierge (Out-of-House).
Self-Education/Continuing Education.
Services Provided by a Concierge (In-House).
Tips and Commissions.
Ethics.
How Do You Build Your Reputation?.
Concierge Levels.
Getting Your First Job.
Stories from the Concierges.
Index.
The Hotel and Its Management.
The Concierge Desk.
Guests: Who Are They and What Will They Ask the Concierge?.
Basic Training/On-the-Job Training.
Services Provided by a Concierge (Out-of-House).
Self-Education/Continuing Education.
Services Provided by a Concierge (In-House).
Tips and Commissions.
Ethics.
How Do You Build Your Reputation?.
Concierge Levels.
Getting Your First Job.
Stories from the Concierges.
Index.
Rubrieken
- advisering
- algemeen management
- coaching en trainen
- communicatie en media
- economie
- financieel management
- inkoop en logistiek
- internet en social media
- it-management / ict
- juridisch
- leiderschap
- marketing
- mens en maatschappij
- non-profit
- ondernemen
- organisatiekunde
- personal finance
- personeelsmanagement
- persoonlijke effectiviteit
- projectmanagement
- psychologie
- reclame en verkoop
- strategisch management
- verandermanagement
- werk en loopbaan