Global Tourism and Informal Labour Relations

The Small Scale Syndrome at Work

Gebonden Engels 1997 9780720122480
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Samenvatting

The worldwide expansion of the tourism industry creates many encounters between global agents and local forces, yet the host-guest interaction is rarely considered from the point of view of the experience of work. This study documents and discusses such a global-local encounter, based on fieldwork carried out in hotels in Barbados and Malta. Insight is drawn from a review of such issues as recruitment, promotion, redundancy, discipline, security, communication, expertise, total quality management iniatives, trade unionism and industrial action.

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Inhoudsopgave

Chapter 1 Confronting Global Tourism; Chapter 2 Policy Dilemmas and the Small-scale Lens; Chapter 3 Research Method and Design; Chapter 4 A Small-scale Labour Syndrome; Chapter 5 The Small-scale Syndrome at Work I: Informal Labour Relations; Chapter 6 The Small-scale Syndrome at Work II: Competing for Loyalty; Chapter 7 Relating to Theory; Chapter 8 Questions for Management, Labour and Community; Chapter 9 Conclusion;

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€ 212,06
Levertijd ongeveer 11 werkdagen
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          Global Tourism and Informal Labour Relations