Constant Berkhout is thought leader op het gebied van retailmarketing en shopper psychologie. Hij geeft leiding aan Fusion Strategy & Retail. The Retail Innovation Toolkit is zijn nieuwe boek.
Meer over Constant BerkhoutRetail Marketing Strategy
Delivering Shopper Delight
Paperback Engels 2015 1e druk 9780749476915Samenvatting
Genomineerd voor de PIM Marketing Literatuurprijs 2016
Basing shopper marketing strategy on customer insights is what differentiates market leading retail brands from weaker competitors. Many retail organizations lack business development and strategic departments that collect experiences, set benchmarks and create models and manuals. Retail Marketing Strategy makes the information available to drive new ways of thinking and make retail practice more agile for everyone.
Taking in five key capabilities required for retail excellence, namely in-store execution; organizational development; fact-driven decision making; multi-channel operations, and understanding customers, 'Retail Marketing Strategy' answers some of the most difficult questions in retail including how to innovate to develop new ways to interact with customers across multiple channels, and how to replicate online success stories from other sectors. Practical steps are put forward for collating and interpreting the data generated in shopper activity, helping to make sense of trends and build effective strategy. Guidance is based throughout on neuromarketing research, providing a clear framework for building in experiential elements such as scent or music into the retail environment to really engage with consumers on an emotional level.
If you are a marketing, branding or supply chain professional working in retail seeking straightforward and research-driven techniques for building lasting customer loyalty, or you are responsible for driving retail strategy in your organization, let Retail Marketing Strategy be your guide.
Quotes over het boek
´His book is full of engaging and modestly expressed insights… It is also an admirable primer for the eager business studies students in the world’s universities.´
Andrew Seth, former CEO of Lever Brothers and co-author of The Grocers
'In this eminently readable book, Berkhout skilfully combines academic research and his own vast experience in retail marketing to provide a wealth of actionable insights for retail marketers. '
Jan-Benedict E.M. Steenkamp, Massey Distinguished Professor of Marketing and Marketing Area Chairman, Kenan-Flagler Business School, UNC-Chapel Hill, USA
'The passion of the author and his practical experience in retail marketing and shopper insights truly make this an invaluable read.'
Marc Schroeder, SVP Global Nutrition, PepsiCo
Specificaties
Lezersrecensies
Inhoudsopgave
Foreword
Acknowledgements
Part 1: Shopper happiness
1. Delivering shopper happiness
Part 2: Shoppers are people
2. The myth of impulse purchasing
3. Tapping into irrational shopper behaviour
4. Understanding the shopper brain through neuro research
Part 3: Channel choices
5. Channel preference: the future of the hypermarket channel
6. What the shopper wants from online shopping channels
Part 4: Fact-driven decision making
7. Getting your assortment right
8. Really making loyalty card programmes work
9. Making big data digestible
Part 5: In–store execution
10. The unstoppable growth of private labels and opportunities for A-brands
11. The unexplainable effect of music
12. Can scents work wonders?
13. Self-scanning is more than savings
Part 6: Organizational development
14. The birth of category management
15. True customer understanding
16. Shopper marketing: new phase of trade marketing
Part 7: Embracing the shopper
17. Retailer in action to increase shopper happiness
Index
Rubrieken
- advisering
- algemeen management
- coaching en trainen
- communicatie en media
- economie
- financieel management
- inkoop en logistiek
- internet en social media
- it-management / ict
- juridisch
- leiderschap
- marketing
- mens en maatschappij
- non-profit
- ondernemen
- organisatiekunde
- personal finance
- personeelsmanagement
- persoonlijke effectiviteit
- projectmanagement
- psychologie
- reclame en verkoop
- strategisch management
- verandermanagement
- werk en loopbaan