Lessons in IT Transformation – Technology Expert to Business Leader

Preface.
<p>Introduction.</p>
<p>Chapter 1 First Things First: What Is Leadership?</p>
<p>Defining Leadership.</p>
<p>Leadership versus Management.</p>
<p>Misconceptions About Leadership.</p>
<p>Leadership Roles.</p>
<p>Chapter 2 That Vision Thing.</p>
<p>Importance of Vision.</p>
<p>Deciding Whose Vision It Is.</p>
<p>Helping Employees Feel Ownership.</p>
<p>Creation the Vision.</p>
<p>Aligning Your Vision with the Vision of Your People.</p>
<p>Inspiring Others to Share the Vision.</p>
<p>Making the Vision Real for People.</p>
<p>Chapter 3 It′s the Business, Stupid!</p>
<p>The Purpose of IT.</p>
<p>The Foolishness of Alignment.</p>
<p>Three&nbsp;Questions About IT′s Role in the Organization′s Mission.</p>
<p>Fiscal Management IT Is an Investment Not a Cost.</p>
<p>IT as a Tool to Drive Revenue.</p>
<p>Ways to Engage the Board.</p>
<p>The CIO as Business Leader,&nbsp;Not Technologist.</p>
<p>Meaningful Metrics.</p>
<p>Focus on What Matters.</p>
<p>Managing Perception versus Reality.</p>
<p>Chapter 4 Communication.</p>
<p>The Importance of Communication.</p>
<p>The Importance of Listening.</p>
<p>Who Do I Need to Communicate With?</p>
<p>How Should I Communicate with Them?</p>
<p>The Need for Marketing.</p>
<p>What is Your Brand?</p>
<p>Leading a Volunteer Army.</p>
<p>Communicating Tough Messages.</p>
<p>Focusing on the Issue, Not the Person.</p>
<p>Honesty and Transparency.</p>
<p>Chapter 5 Relationship Management.</p>
<p>No Man (or Woman) Is an Island.</p>
<p>Helping Other People Succeed.</p>
<p>Being a Team Builder.</p>
<p>Building Credibility.</p>
<p>The Law of WIFM What′s in it for Me?</p>
<p>Leading by &nbsp;Serving.</p>
<p>What People Feel About You Is More Important than Reality.</p>
<p>Chapter 6 Developing Human Capital.</p>
<p>Leading Persons .</p>
<p>Leveraging People′s Unique Talents.</p>
<p>Engaging the Whole Person.</p>
<p>Focusing on Strengths.</p>
<p>Recruitment/Retention/Development.</p>
<p>Making Sure a Person Is Better Off for Having Had the Experience.</p>
<p>Recognizing and Rewarding Your People′s Efforts and Successes.</p>
<p>Chapter 7 Leading the Process of Change.</p>
<p>Change Is Uncomfortable.</p>
<p>Selling the Need for Change.</p>
<p>Personalizing the Need for Change.</p>
<p>Making Change a Part of Your Culture.</p>
<p>Building Community.</p>
<p>Ensuring Buy–in.</p>
<p>Breaking Change into Bite–sized Chunks.</p>
<p>Supporting Progress along the Way.</p>
<p>Celebrating and Communicating Progress/Success.</p>
<p>Comparing Position versus Influence.</p>
<p>Balancing Change with Discipline&nbsp;Project Management.</p>
<p>Developing a Culture of Innovation.</p>
<p>Developing a Culture of Accountability.</p>
<p>Chapter 8 Partnering for Success.</p>
<p>Some Words Are Used Too Loosely.</p>
<p>Creating an Empowered, Team–oriented Environment.</p>
<p>Adjusting to the Twenty–first–century Workforce.</p>
<p>Partnering with Your Team.&nbsp;</p>
<p>Partnering with Your Clients.</p>
<p>Partnering with Your Executive Management and Board of Directors.&nbsp;</p>
<p>Sourcing Expanding Your Team to Include Outside Partners.</p>
<p>Networking in the Industry.</p>
<p>Chapter 9 Developing the Qualities of Great Leader.</p>
<p>Being Authentic.</p>
<p>Inspiring Others.</p>
<p>Building Trust.</p>
<p>Showing Humility.</p>
<p>Having a Bias Toward Action.</p>
<p>Leveraging Collective Wisdom.&nbsp;</p>
<p>Building Personal Relationship.</p>
<p>Influencing Others.</p>
<p>Showing Your Humanity.</p>
<p>Empowering the People Around You.</p>
<p>Being Receptive to Feedback.</p>
<p>Being Likable.&nbsp;</p>
<p>Being Accountable.</p>
<p>The Most Important Characteristic of a Leader Having Integrity.</p>
<p>Chapter 10 Sustainability.</p>
<p>Accomplishing Short–term Success Is Only the First Step.</p>
<p>Individual Leaders Can Drive Short–term Success.</p>
<p>You Need a Culture of Leadership to Ensure Long–term Viability.</p>
<p>A Leader′s Job Is Not Only Creating Success It is Creating Other Leaders.</p>
<p>Chapter 11 Homework and Parting Thoughts.</p>
<p>Leadership Begins with Me!</p>
<p>I&nbsp;am IT!</p>
<p>Be Wary of Linda Ronstadt Disease.</p>
<p>Seek Alignment versus Consensus</p>
<p>God Gave You Two Ears and One Mouth.</p>
<p>How Do You Feel When You Are the Customer?</p>
<p>Leadership Is a Responsibility, Not a Privilege.</p>
<p>You are Either Part of the Solution or Part of the Problem the Choice Is Yours.</p>
<p>There Are Three Kinds of People in the World.</p>
<p>When You Change, Your World Changes.</p>
<p>About the Author.</p>
<p>Index.</p>