Communicating Better at Work and BeyondPaperback Engels 2016 9781119285281
Master the art of communication to improve outcomes in any scenario
Simply Said is the essential handbook for business communication. Do you ever feel as though your message hasn′t gotten across? Do details get lost along the way? Have tense situations ever escalated unnecessarily? Do people buy into your ideas? It all comes down to communication. We all communicate, but few of us do it well. From tough presentations to everyday transactions, there is no scenario that cannot be improved with better communication skills. This book presents an all–encompassing guide to improving your communication, based on the Exec|Comm philosophy: we are all better communicators when we focus focus less on ourselves and more on other people. More than just a list of tips, this book connects skills with scenarios and purpose to help you hear and be heard. You′ll learn the skills to deliver great presentations and clear and persuasive messages, handle difficult conversations, effectively manage, lead with authenticity and more, as you discover the secrets of true communication.
Communication affects every interaction every day. Why not learn to do it well? This book provides comprehensive guidance toward getting your message across, and getting the results you want.
-Shift your focus from yourself to other people
-Build a reputation as a good listener
-Develop your written and oral communications for the greatest impact
-Inspire and influence others
-Communicate more effectively in any business or social situation
Did that email come across as harsh? Did you offend someone unintentionally? Great communication skills give you the power to influence someone′s thinking and guide them to where you need them to be. Simply Said teaches you the critical skills that make you more effective in business and in life.
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Section One Your Content 1
Chapter 1 What Do You Mean by That?
Conveying a Clear Message 3
Chapter 2 Once Upon a Time . . .
Telling Engaging Stories 17
Chapter 3 A Place for Everything
Organizing Your Content 23
Section Two Your Oral Communication Skills 39
Chapter 4 Stand Up and Stand Out
Making the Most of Your Body Language 41
Chapter 5 Are You Just Waiting to Talk ?
Listening to Understand 65
Chapter 6 See It. Save It. Say It.
Delivering from Notes and Visuals 87
Chapter 7 What If They Ask You Something
You Don t Know?
Responding to Questions 113
Section Three Your Written Communication Skills 125
Chapter 8 Challenge Every Word
Editing for Clarity 129
Chapter 9 Form Follows Function
Structuring Your Documents 146
Chapter 10 Make It Easy
Creating Reader–Friendly Documents 154
Chapter 11 Hit Send with Confidence
Writing Emails That Resonate 160
Section Four Your Interactions 171
Chapter 12 It s a Dialogue, Not a Monologue
Conducting Effective Client Meetings 173
Chapter 13 You Can t Do It All
Delegating Successfully 183
Chapter 14 Do You Have a Minute?
Sharing Meaningful Feedback 192
Chapter 15 Raise Your Glass
Giving Toasts 202
Chapter 16 Pass the Mic
Handling Introductions 206
Chapter 17 The Possibilities Are Endless
Facilitating Brainstorming Meetings 211
Section Five Your Leadership 217
Chapter 18 Inspire and Influence
Leading Others 219
Chapter 19 From Invincibility to Authenticity
Showing Vulnerability 231
About Exec|Comm 241
About the Author 243
Grammar Guidelines for Personal Pronouns 249
Video Resources 253
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