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CompTIA A+ Complete Study Guide: Exam Core 1 220-1001 and Exam Core 2 220-1002

Paperback Engels 2019
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Building on the popular Sybex Study Guide approach, this CompTIA A+ Complete Certification Kit covers all the major changes to the 220-1001 and 220-1002 exams. It provides 100% coverage of the A+ exam objectives as well as practice tests and a complete review guide that contains clear and concise information on crucial hardware and operating system maintenance and troubleshooting topics.

This must-have kit includes all of the essential tools to help you prepare for exam day—the
- CompTIA A+ Complete Study Guide: Exam 220-1001 and Exam 220-1002, 4th Edition,
- CompTIA A+ Complete Review Guide: Exam 220-1001 and Exam 220-1002, 4th Edition
- CompTIA A+ Complete Practice Tests: Exam 220-1001 and Exam 220-1002, 2nd Edition

Including practical examples and insights drawn from real-world experiences, as well as exam highlights and end-of-chapter reviews, this exam prep kit provides readers with access to the Sybex interactive online learning environment and test bank, including bonus practice exams, electronic flashcards, and a searchable PDF glossary of the most important exam terms.

- Hardware, networking, and mobile devices
- Hardware and network troubleshooting
- Windows Operating Systems
- Security, operational procedures, and more

Organized by exam objectives, this CompTIA A+ Complete Certification Kit provides complete and updated preparation for exams 220-1001 and 220-1002.




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Over Quentin Docter

Quentin Docter (Loveland, OH), A+, MCSE, CNE, CCNA, SCSA, has spent more than 17 years in the IT field. His experience includes technician, network administrator, consultant, trainer, author, and web developer. He is presently an IT consultant and well-respected author.

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Over Jon Buhagiar

Jon Buhagiar (Pittsburg, PA), A+, Network+, CCNA, MCSA, MCSE, BS/ITM, is Supervisor of Network Operations at Pittsburgh Technical College. In addition to teaching, he has been creating course content for the past 17 years. Some of his more recent work can be found on Youtube http://www.youtube.com/networkedminds.

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Over Jeff Parker

Jeff T. Parke(Nova Scotia, Canada), CISSP, CompTIA Project+, CySA+, is a certified technical trainer and consultant specializing in governance, risk management and compliance. Jeff's infosec roots began as a security engineer, a member of a HP consulting group in Boston, USA. Prior to becoming an author, Jeff was a Global IT Risk Manager residing for several years in Prague, Czech Republic, where he rolled out a new risk management strategy for a multinational logistics firm.

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Over Troy McMillan

Troy McMillan (Pfafftown, NC) holds more than 30 IT certifications including A+ and Network+. He is a Product Developer and Technical Editor for Kaplan IT, who help individuals and organizations train on technology and prepare for technology certifications. Troy is also a full-time trainer, teaching CompTIA, Cisco, Microsoft, and Wireless classes. He authored CompTIA A+ Complete Review Guide: Exam 220-901 and Exam 220-902, Third Edition, from Sybex.

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CompTIA A+ Complete Study Guide: Exam 220-1001 and Exam 220-1002
Assessment Test for Exam 220-1001
Assessment Test for Exam 220-1002

Part I: 220-1001
1. Motherboards, Processors, and Memory
2. Internal Expansion, Storage Devices and Power Supplies
3. Peripherals and Connectors
4. Custom PC Configurations
5. Installing and Configuring Printers
6. Networking Fundamentals
7. Introduction to TCP/IP
8. Installing Wireless and SOHO Networks
9. Network Services, Virtualization, and Cloud Computing
10. Understanding Laptops
11. Understanding Mobile Devices
12. Mobile Device Connectivity and Synchronization
13. Troubleshooting Methodology and Resolving Core Hardware Problems
14. Hardware and Network Troubleshooting

Part II: 220–1002
15. Operating System Basics
16. Operating System Administration
17. Working with Windows 10
18. Working with Windows 8/8.1
19. Working with Windows 7
20. Working with macOS and Linux
21. Scripting and Remote Access
22. Security Concepts
23. Securing Operating Systems
24. Troubleshooting Operating Systems and Security
25. Documentation and Professionalism
26. Safety and Environmental Concerns

Appendix A: Answers to Review Questions
Appendix B: Answers to Performance–Based Questions


CompTIA A+ Complete Review Guide: Exam Core 1 220-1001 and Exam Core 2 220-1002
Introduction xxxi

Part I CompTIA A+ Core 1 Exam 220-1001 1
Chapter 1 Mobile Devices 3
1.1 Given a scenario, install and configure laptop hardware and components 8
1.2 Given a scenario, install components within the display of a laptop 15
1.3 Given a scenario, use appropriate laptop features. 19
1.4 Compare and contrast characteristics of various types of other mobile devices. 26
1.5 Given a scenario, connect, and configure accessories and ports of other mobile devices. 31
1.6 Given a scenario, configure basic mobile device network connectivity and application support. 39
1.7 Given a scenario, use methods to perform mobile device synchronization. 50
Review Questions 54

Chapter 2 Networking 57
2.1 Compare and contrast TCP and UDP ports, protocols, and their purposes. 62
2.2 Compare and contrast common networking hardware devices. 65
2.3 Given a scenario, install and configure a basic wired/ wireless SOHO network. 71
2.4 Compare and contrast wireless networking protocols. 82
2.5 Summarize the properties and purposes of services provided by networked hosts. 86
2.6 Explain common network configuration concepts. 90
2.7 Compare and contrast Internet connection types, network types, and their features. 99
2.8 Given a scenario, use appropriate networking tools. 102
Review Questions 106

Chapter 3 Hardware 111
3.1 Explain basic cable types, features, and their purposes. 120
3.2 Identify common connector types. 136
3.3 Given a scenario, install RAM types. 141
3.4 Given a scenario, select, install, and configure storage devices. 147
3.5 Given a scenario, install and configure motherboards, CPUs, and add-on cards. 159
3.6 Explain the purposes and uses of various peripheral types. 183
3.7 Summarize power supply types and features. 189
3.8 Given a scenario, select and configure appropriate components for a custom PC configuration to meet customer specifications or needs. 194
3.9 Given a scenario, install and configure common devices. 200
3.10 Given a scenario, configure SOHO multifunction devices/printers and settings. 202
3.11 Given a scenario, install and maintain various print technologies. 208
Review Questions 228

Chapter 4 Virtualization and Cloud Computing 235
4.1 Compare and contrast cloud computing concepts. 237
4.2 Given a scenario, set up and configure client-side virtualization. 242
Review Questions 246

Chapter 5 Hardware and Network Troubleshooting 249
5.1 Given a scenario, use the best practice methodology to resolve problems. 254
5.2 Given a scenario, troubleshoot problems related to motherboards, RAM, CPUs, and power. 258
5.3 Given a scenario, troubleshoot hard drives and RAID arrays. 268
5.4 Given a scenario, troubleshoot video, projector, and display issues. 272
5.5 Given a scenario, troubleshoot common mobile device issues while adhering to the appropriate procedures. 278
5.6 Given a scenario, troubleshoot printers. 289
5.7 Given a scenario, troubleshoot common wired and wireless network problems. 297
Review Questions 305

Part II CompTIA A+ Core 2 Exam 220-1002 309
Chapter 6 Operating Systems 311
1.1 Compare and contrast common operating system types and their purposes. 321
1.2 Compare and contrast features of Microsoft Windows
1.3 Summarize general OS installation considerations and
1.4 Given a scenario, use appropriate Microsoft command-line tools. 351
1.5 Given a scenario, use Microsoft operating system features and tools. 372
1.6 Given a scenario, use Microsoft Windows Control Panel utilities. 400
1.7 Summarize application installation and configuration concepts. 424
1.8 Given a scenario, configure Microsoft Windows Printer sharing vs. network printer mapping 429
1.9 Given a scenario, use features and tools of the MacOS and Linux client/desktop operating systems. 440
Review Questions 460

Chapter 7 Security 463
2.1 Summarize the importance of physical security measures. 470
2.2 Explain logical security concepts. 474
2.3 Compare and contrast wireless security protocols and authentication methods. 486
2.4 Given a scenario, detect, remove, and prevent malware using appropriate tools and methods. 489
2.5 Compare and contrast social engineering, threats, and vulnerabilities. 500
2.6 Compare and contrast the differences of basic Microsoft Windows OS security settings. 505
2.7 Given a scenario, implement security best practices to secure a workstation. 514
2.8 Given a scenario, implement methods for securing mobile devices. 520
2.9 Given a scenario, implement appropriate data destruction and disposal methods. 527
2.10 Given a scenario, configure security on SOHO wireless and wired networks. 530
Review Questions 536

Chapter 8 Software Troubleshooting 541
3.1 Given a scenario, troubleshoot Microsoft Windows OS problems. 545
3.2 Given a scenario, troubleshoot and resolve PC security issues. 557
3.3 Given a scenario, use best practice procedures for malware removal. 562
3.4 Given a scenario, troubleshoot mobile OS and application issues. 564
3.5 Given a scenario, troubleshoot mobile OS and application security issues. 571

Chapter 9 Operational Procedures 577
4.1 Compare and contrast best practices associated with types of documentation. 582
4.2 Given a scenario, implement basic change management best practices. 587
4.3 Given a scenario, implement basic disaster prevention and recovery methods. 590
4.4 Explain common safety procedures. 596
4.5 Explain environmental impacts and appropriate controls. 603
4.6 Explain the processes for addressing prohibited content/ activity, and privacy, licensing, and policy concepts. 608
4.7 Given a scenario, use proper communication techniques and professionalism. 613
4.8 Identify the basics of scripting. 619
4.9 Given a scenario, use remote access technologies. 622
Review Questions 627

Appendix Answers to Review Questions 631
Chapter 1: Mobile Devices 632
Chapter 2: Networking 634
Chapter 3: Hardware 636
Chapter 4: Virtualization and Cloud Computing 640
Chapter 5: Hardware and Network Troubleshooting 641
Chapter 6: Operating Systems 642
Chapter 7: Security 645
Chapter 8: Software Troubleshooting 648
Chapter 9: Operational Procedures 649

Index 651

CompTIA A+ Complete Practice Tests: Exam 220-1001 and Exam 220-1002, 2nd Edition

Introduction xi

Part I Exam 220-1001 1
Chapter 1 Mobile Devices 3
Chapter 2 Networking 29
Chapter 3 Hardware 55
Chapter 4 Virtualization and Cloud Computing 109
Chapter 5 Hardware and Network Troubleshooting 117

Part II Exam 220-1002 155
Chapter 6 Operating Systems 157
Chapter 7 Security 217
Chapter 8 Software Troubleshooting 251
Chapter 9 Operational Procedures 283

Part III Practice Exams 307
Chapter 10 Practice Exam 1 (220-1001) 309
Chapter 11 Practice Exam 2 (220-1002) 329

Appendix Answers and Explanations 349
Chapter 1: Mobile Devices 350
Chapter 2: Networking 359
Chapter 3: Hardware 368
Chapter 4: Virtualization and Cloud Computing 384
Chapter 5: Hardware and Network Troubleshooting 388
Chapter 6: Operating Systems 403
Chapter 7: Security 427
Chapter 8: Software Troubleshooting 441
Chapter 9: Operational Procedures 455
Chapter 10: Practice Exam 1 (220-1001) 464
Chapter 11: Practice Exam 2 (220-1002) 472

Index 483

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        CompTIA A+ Complete Study Guide: Exam Core 1 220-1001 and Exam Core 2 220-1002