Framework for Human Resource Management, A

PART I Introduction <br>Chapter 1 Managing Strategic Human Resources Today <br>What Is Human Resource Management? <br>Trends Influencing Human Resource Management <br>The New Human Resource Managers <br>Strategic Human Resource Management <br>The Plan of This Book&nbsp;&nbsp; <br>CASE INCIDENT: Jack Nelson’s Problem <br>CONTINUING CASE: Carter Cleaning Company <br>EXPERIENTIAL EXERCISE: Helping “The Donald” <br> <br> Chapter 2 Managing Equal Opportunity and Diversity <br>Selected Equal Employment Opportunity Laws <br>Defenses Against Discrimination Allegations <br>Illustrative Discriminatory Employment Practices <br>The EEOC Enforcement Process <br>Diversity Management and Affirmative Action Programs <br>CASE INCIDENT: A Case of Racial Discrimination? &nbsp; <br>CONTINUING CASE: Carter Cleaning Company <br>EXPERIENTIAL EXERCISE: Too Informal?&nbsp; <br>VIDEO CASE: Human Resource Management (At Patagonia) <br>VIDEO CASE: Equal Employment (UPS)&nbsp; <br> <br> PART II Recruiting and Placing Employees <br> Chapter 3 Personnel Planning, Recruiting, and Talent Management <br>The Talent Management Framework <br>The Basics of Job Analysis <br>The Recruitment and Selection Process &nbsp; <br>Workforce Planning and Forecasting <br>Recruiting Job Candidates <br>Developing and Using Application Forms <br>CASE INCIDENT: Finding People Who Are Passionate about What They Do <br>CONTINUING CASE: Carter Cleaning Company <br>APPENDIX: Enrichment Topics in Job Analysis <br> <br> Chapter 4 Testing and Selecting Employees <br>The Basics of Testing and Selecting Employees <br>Using Tests at Work&nbsp; <br>Interviewing Prospective Employees <br>Using Other Selection Techniques&nbsp;&nbsp; <br>CASE INCIDENT: The Tough Screener&nbsp;&nbsp; <br>CONTINUING CASE: Carter Cleaning Company <br>EXPERIENTIAL EXERCISE: The Most Important Person You’ll Ever Hire <br> <br> Chapter 5 Training and Developing Employees <br>Orienting Employees <br>The Training Process <br>Implementation: Training Techniques <br>Managerial Development and Training <br>Managing Organizational Change and Development <br>Evaluating the Training Effort <br>CASE INCIDENT: Reinventing the Wheel at Apex Door Company <br>CONTINUING CASE: Carter Cleaning Company <br>EXPERIENTIAL EXERCISE: Flying the Friendlier Skies <br>VIDEO CASE: Recruiting at Hautelook <br>VIDEO CASE: Employee Testing and Selection at Patagonia <br>VIDEO CASE: Training at Wilson Learning&nbsp;&nbsp; <br> <br> PART III Appraising and Compensating Employees <br> Chapter 6 Performance Management, Appraisals, and Careers <br>Basic Concepts in Performance Appraisal and Management <br>Basic Appraisal Methods <br>Practical Suggestions for More Effective Appraisals <br>Coaching and Career Management <br>Performance Management <br>Talent Management Practices for Strategic Employee Appraisals <br>CASE INCIDENT: Appraising the Secretaries at Sweetwater U <br>CASE INCIDENT: Back with a Vengeance <br>CONTINUING CASE: Carter Cleaning Company <br>EXPERIENTIAL EXERCISE: Appraising an Instructor <br>&nbsp; <br> Chapter 7 Compensating Employees <br>What Determines How Much You Pay? <br>How to Create a Market-Competitive Pay Plan <br>Incentive Plans <br>Employee Benefits <br>Current Compensation Trends&nbsp;&nbsp; <br>CASE INCIDENT: Salary Inequities at Acme Manufacturing <br>CONTINUING CASE: Carter Cleaning Company <br>EXPERIENTIAL EXERCISE: Ranking the College’s Administrators’ Jobs <br>VIDEO CASE: Compensation (Focus Pointe) <br>VIDEO CASE: Performance Management California Health Foundation <br>VIDEO CASE: Joie de Vivre Hospitality: Pay for Performance and Financial Incentives <br> <br> PART IV Employee Rights and Safety&nbsp;&nbsp; <br>Chapter 8 Managing Employee Ethics, Engagement, Retention, and Fair