The Theory and Practice of Change Management

PART I: MANAGING CHANGE: A PROCESS PERSPECTIVE.- 1. Process Models of Change.- 2. Leading Change.- PART II: RECOGNISING THE NEED FOR CHANGE.- 3. Patterns of Change.- 4. Sources of Change.- 5. Recognizing a Need or Opportunity for Change.- 6. Using Value Innovation to Proactively Identify Opportunities for Change.- 7. Starting the Change.- PART III: DIAGNOSING WHAT NEEDS TO BE CHANGED.- 8. Diagnosis.- 9. Gathering and Interpreting Information.- PART IV: PLANNING AND PREPARING FOR CHANGE.- 10. Shaping Implementation Strategies.- 11. Developing a Change Plan.- 12. Types of Interventions Based on Who Does What.- 13. Types of Interventions based on Issues to be Resolved.- 14. Selecting Interventions.- PART V: LEADING AND MANAGING THE PEOPLE ISSUES.- 15. Building Change Relationships.- 16. The Role of Leadership.- 17. Power, Politics and Stakeholder Management.- 18. Responsible Change Management.- 19. Managing Context to Promote Ethical Practice.- 20. Communicating Change- 21. Motivating others to Change.- 22. Supporting others through Change.- PART VI: IMPLEMENTING CHANGE AND REVIEWING PROGRESS.- 23. Implementing Change.- 24. Reviewing and Keeping the Change on Track.- PART VII: SUSTAINING CHANGE.- 25. Making the change stick. 26. Spreading the change.- PART VIII: LEARNING.- 27. Change Managers Learning from their Own Experience.- 28. Facilitating Collective Learning.- 29. Pulling it All Together: A Concluding Case Study.