Lean IT

FOUNDATION

Why Does Lean IT Matter?
-The Business View
-The IT View
-What Causes IT and Business Misalignment?
-How Lean IT Encourages Alignment and Creates Value
-Moving Forward

Foundations of Lean
-A Brief History of Continuous Improvement
-Lean Principles
-The Central Concepts of Value and Waste
-Lean Tools Overview
-Let's Get Started!

The Lean IT and Business Partnership
-Why Hasn't IT Been a Focus of Lean?
-What is IT's Burning Platform for Transformation?
-What Is Information Waste?
-Learning to See Information Waste
-Lean and Green IT
-The Tools of Lean IT
-How Do We Do Lean IT?

INTEGRATION: ALIGNING LEAN IT AND THE BUSINESS
Lean IT and Business Process Improvement
-The Coordinating Function of Information, IT, and the Lean Office
-The Intangible Nature of Information Value and Waste
-What Processes and Practices Are “Best”?
-Benchmarking: No Need to Reinvent the Wheel
-Using Measurement Effectively
-Business Process Management (BPM)
-Prioritizing Process Improvement with Strategy
-The IT Organization's Contribution

Lean IT Lessons Learned from Lean Manufacturing: Flow and Pull
-Push versus Pull: What Went Wrong with MRP?
-Flow, Balance, and Agility
-Kanban Is an Information System for Pull
-Creating a Level Schedule
-IT Demand Management: The Foundation for Flow
-Lean IT Lessons Learned from the Shop Floor

Lean Management Systems
-Communication
-Knowledge Management and Collaboration
-Performance Measurement
-Strategy Deployment
-Measuring Value: Lean Accounting
-Focus on Creating Value, Not Cost Reduction
-The Importance of the Lean Management System

PERFORMANCE: IT OPERATIONAL EXCELLENCE
Lean IT Operations: ITIL and Cloud Computing
-Quality Is Free
-Functional Silo or Value-Adding Service Center?
-ITIL: A Lean Approach to IT Services Management
-Lean IT in the Cloud
-Lean Tips for Successful IT Services Adoption

Lean Software Development
-The Challenges of Traditional Software Development
-Lean Software Development Basics
-Lean Software Development Life Cycle
-Implementation and Integration Lessons Learned

Applying Lean to Project Management
-The Value of Effective Project Management
-Lean Project Management
-Applying Lean Thinking to Project Management
-Plan-Do-Check-Act, DMAIC, and Project Management
-Lean Project Management Enables the Lean Enterprise

LEADERSHIP ROADMAP
Leading the Lean IT Transformation
-How to Launch a Lean Enterprise Transformation
-Strategic Intent
-Leadership Is a State of Mind
-The Importance of Effective Management Systems
-The Three Levels of a Lean Management System
-Integrating Lean IT

A Lean IT Roadmap
-People Lead Lean IT Change
-How to Start the Lean IT Transformation
-Lean IT Transformation Roadmap Strategy
-Planning
-Execution
-Setting the Pace for Change

LEAN IT CASE STUDIES
-Barry-Wehmiller: Lean and ERP Work Together
-Con-way: Document Management Virtual 5S
-Con-way: Focused Value Streams
-Group Health: Lean Software Development Aligns with the Business Strategy
-Ingersoll Rand Security Technologies: Lean Six Sigma Improves Order Quality
-Steelcase: Product Data Management Lean Transformation
-Toyota Australia: How IT Helped Implement Breakthrough Strategy Management
-Virginia Mason Medical Center: Laboratory Order Process and System Improvement

APPENDICES:
-A Brief History of Continuous Improvement
-How Lean and Six Sigma Work Together
-Information Wastes
-IT Service Desk A3 Example