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Lean IT

Enabling and Sustaining Your Lean Transformation

Gebonden Engels 2010 9781439817568
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Samenvatting

Information Technology is supposed to enable business performance and innovation, improve service levels, manage change, and maintain quality and stability, all while steadily reducing operating costs. Yet when an enterprise begins a Lean transformation, too often the IT department is either left out or viewed as an obstacle. What is to be done? Winner of a 2011 Shingo Research and Professional Publication Award, this book shares practical tips, examples, and case studies to help you establish a culture of continuous improvement to deliver IT operational excellence and business value to your organization.

Specificaties

ISBN13:9781439817568
Taal:Engels
Bindwijze:gebonden
Aantal pagina's:349
Druk:1
Verschijningsdatum:16-9-2010
Hoofdrubriek:IT-management / ICT

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Over Steven Bell

Steve Bell, CFPIM brings over twenty years' experience in finance, operations management and information systems

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Over Mike Orzen

Mike Orzen, CMA, CFPIM, PMP delivers a unique blend of IT, operations management, Lean, Six Sigma, and project management. With a BA from Stanford University in economics and an MBA from the University of Oregon, Mike has been consulting, coaching, and teaching for over 20 years.

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Inhoudsopgave

FOUNDATION

Why Does Lean IT Matter?
-The Business View
-The IT View
-What Causes IT and Business Misalignment?
-How Lean IT Encourages Alignment and Creates Value
-Moving Forward

Foundations of Lean
-A Brief History of Continuous Improvement
-Lean Principles
-The Central Concepts of Value and Waste
-Lean Tools Overview
-Let's Get Started!

The Lean IT and Business Partnership
-Why Hasn't IT Been a Focus of Lean?
-What is IT's Burning Platform for Transformation?
-What Is Information Waste?
-Learning to See Information Waste
-Lean and Green IT
-The Tools of Lean IT
-How Do We Do Lean IT?

INTEGRATION: ALIGNING LEAN IT AND THE BUSINESS
Lean IT and Business Process Improvement
-The Coordinating Function of Information, IT, and the Lean Office
-The Intangible Nature of Information Value and Waste
-What Processes and Practices Are “Best”?
-Benchmarking: No Need to Reinvent the Wheel
-Using Measurement Effectively
-Business Process Management (BPM)
-Prioritizing Process Improvement with Strategy
-The IT Organization's Contribution

Lean IT Lessons Learned from Lean Manufacturing: Flow and Pull
-Push versus Pull: What Went Wrong with MRP?
-Flow, Balance, and Agility
-Kanban Is an Information System for Pull
-Creating a Level Schedule
-IT Demand Management: The Foundation for Flow
-Lean IT Lessons Learned from the Shop Floor

Lean Management Systems
-Communication
-Knowledge Management and Collaboration
-Performance Measurement
-Strategy Deployment
-Measuring Value: Lean Accounting
-Focus on Creating Value, Not Cost Reduction
-The Importance of the Lean Management System

PERFORMANCE: IT OPERATIONAL EXCELLENCE
Lean IT Operations: ITIL and Cloud Computing
-Quality Is Free
-Functional Silo or Value-Adding Service Center?
-ITIL: A Lean Approach to IT Services Management
-Lean IT in the Cloud
-Lean Tips for Successful IT Services Adoption

Lean Software Development
-The Challenges of Traditional Software Development
-Lean Software Development Basics
-Lean Software Development Life Cycle
-Implementation and Integration Lessons Learned

Applying Lean to Project Management
-The Value of Effective Project Management
-Lean Project Management
-Applying Lean Thinking to Project Management
-Plan-Do-Check-Act, DMAIC, and Project Management
-Lean Project Management Enables the Lean Enterprise

LEADERSHIP ROADMAP
Leading the Lean IT Transformation
-How to Launch a Lean Enterprise Transformation
-Strategic Intent
-Leadership Is a State of Mind
-The Importance of Effective Management Systems
-The Three Levels of a Lean Management System
-Integrating Lean IT

A Lean IT Roadmap
-People Lead Lean IT Change
-How to Start the Lean IT Transformation
-Lean IT Transformation Roadmap Strategy
-Planning
-Execution
-Setting the Pace for Change

LEAN IT CASE STUDIES
-Barry-Wehmiller: Lean and ERP Work Together
-Con-way: Document Management Virtual 5S
-Con-way: Focused Value Streams
-Group Health: Lean Software Development Aligns with the Business Strategy
-Ingersoll Rand Security Technologies: Lean Six Sigma Improves Order Quality
-Steelcase: Product Data Management Lean Transformation
-Toyota Australia: How IT Helped Implement Breakthrough Strategy Management
-Virginia Mason Medical Center: Laboratory Order Process and System Improvement

APPENDICES:
-A Brief History of Continuous Improvement
-How Lean and Six Sigma Work Together
-Information Wastes
-IT Service Desk A3 Example

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