RL Lynch
Measure Up – How to Measure Corporate Performance 2e
Yardsticks for Continuous Improvement
Paperback Engels 1995 2e druk 9781557867186
Verwachte levertijd ongeveer 9 werkdagen
Samenvatting
Leading consultants argue that few areas are as important as measurement, yet it remains one of the weakest areas in management today.
Based on discussions with managers from a broad range of industries in the US and Europe, this book shows managers how to:
Measure what is important to their customers.
Motivate their organizations.
Identify and eliminate waste of both time and resources.
Specificaties
ISBN13:9781557867186
Taal:Engels
Bindwijze:paperback
Aantal pagina's:268
Uitgever:John Wiley & Sons
Druk:2
Hoofdrubriek:Organisatiekunde, Algemeen management
Lezersrecensies
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Inhoudsopgave
Foreword.
<p>Preface.</p>
<p>Acknowledgements.</p>
<p>1. Do Your Yardsticks Measure Up?.</p>
<p>2. Taking of the Blinders.</p>
<p>3. Dynamic Strategies need Dynamic Yardsticks.</p>
<p>4. The Eyes of the Customer.</p>
<p>5. Down to Brass Racks.</p>
<p>6. Performance that Counts to the Customer.</p>
<p>7. Performance that Counts to the Bottom Line.</p>
<p>8. Custom Railoring Performance Measures.</p>
<p>9. Altering the corporate Mindset.</p>
<p>10. Mending and Remodeling Related Systems.</p>
<p>Conclusion.</p>
<p>Appendices.</p>
<p>Glossary.</p>
<p>Index.</p>
<p>Preface.</p>
<p>Acknowledgements.</p>
<p>1. Do Your Yardsticks Measure Up?.</p>
<p>2. Taking of the Blinders.</p>
<p>3. Dynamic Strategies need Dynamic Yardsticks.</p>
<p>4. The Eyes of the Customer.</p>
<p>5. Down to Brass Racks.</p>
<p>6. Performance that Counts to the Customer.</p>
<p>7. Performance that Counts to the Bottom Line.</p>
<p>8. Custom Railoring Performance Measures.</p>
<p>9. Altering the corporate Mindset.</p>
<p>10. Mending and Remodeling Related Systems.</p>
<p>Conclusion.</p>
<p>Appendices.</p>
<p>Glossary.</p>
<p>Index.</p>
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