Process Mining Techniques in Business Environments

1 Introduction.- Part I: State of the Art: BPM, Data Mining and Process Mining.- 2 Introduction to Business Processes, BPM, and BPM Systems.- 3 Data Generated by Information Systems (and How to Get It).- 4 Data Mining for Information System Data.- 5 Process Mining.- 6 Quality Criteria in Process Mining.- 7 Event Streams.- Part II: Obstacles to Process Mining in Practice.- 8 Obstacles to Applying Process Mining in Practice.- 9 Long-term View Scenario.- Part III: Process Mining as an Emerging Technology.- 10 Data Preparation.- 11 Heuristics Miner for Time Interval.- 12 Automatic Configuration of Mining Algorithm.- 13 User-Guided Discovery of Process Models.- 14 Extensions of Business Processes with Organizational Roles.- 15 Results Interpretation and Evaluation.- 16 Hands-On: Obtaining Test Data.- Part IV: A New Challenge in Process Mining.- 17 Process Mining for Stream Data Sources.- Part V: Conclusions and Future Work.- 18 Conclusions and Future Work.