Aligning Business Processes and Information Systems

Name: Aligning Business Processes and Information Systems
Author: Robert Heinrich

New Approaches to Continuous Quality Engineering

Paperback Engels 2014 2014e druk 9783658065171

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Samenvatting

Business processes and information systems mutually affect each other in non-trivial ways. Frequently, processes are designed without taking the systems’ impact into account, and vice versa. Missing alignment at design-time results in quality problems at run-time. Robert Heinrich gives examples from research and practice for an integrated design of process and system quality. A quality reference-model characterizes process quality and a process notation is extended to operationalize the model. Simulation is a powerful means to predict the mutual quality impact, to compare design alternatives, and to verify them against requirements. The author describes two simulation approaches and discusses interesting insights on their application in practice.

Specificaties

ISBN13:9783658065171

Taal:Engels

Bindwijze:paperback

Aantal pagina's:233

Uitgever:Springer Fachmedien Wiesbaden

Druk:2014

Hoofdrubriek:Inkoop en logistiek, Computer en informatica

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Inhoudsopgave

Introduction.- Business Process Quality.- Terms and Deﬁnitions.- Business Process Quality.- Quality Modeling within Business Process Models.- Aligning Business Process Design and Information System Design.- Foundations and Deﬁnitions.- The Order Picking Process and Involved Information System.- Mutual Performance Impact between Business Processes and Information Systems.- Predicting the Mutual Performance Impact between Business Processes and Information Systems.- Extending Palladio by Business Process Simulation Concepts to Enable an Integrated Simulation.- Validation.- Conclusion.- Summary and Future Work.