ITIL® Intermediate Planning, Protection and Optimization Courseware

The four courses in Service Capability is aimed at students who need deep knowledge of the processes and the roles of ITIL. Service Lifecycle covered in the course but the primary focus is on processes, functions, roles and activities of its application and use by lifecycle. The courses within the Service Capability is role-based modules, each with a separate certification. Each course includes a grouping of processes and roles within ITIL is intended to give participants a specific knowledge of the practice and application related to the daily work.

You’ll learn
You get a deeper understanding of the part of the ITIL framework related to the enforcement of IT service availability. The course is aimed primarily at people working actively with the planning and operation of IT services from an accessibility perspective, both in design and operations phase. You get answers to questions about the availability will be planned and measured in the best way, and why it is so important to have continuity management.

Target group
The target group of the ITIL Certificate in Planning, Protection and Optimization is:
- Individuals who have attained the ITIL Foundation certificate in Service Management and who wish to advance to higher level ITIL certifications
- Individuals who require a deep understanding of ITIL Certificate in the Planning, Protection and Optimization processes and how it may be used to enhance the quality of IT service support within an organization
- IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement Programme
- Operational staff involved in Capacity Management, Availability Management, ITSCM, Information Security Management, Demand Management, Risk Management, who wish to enhance their role-based capabilities.

This may include but is not limited to, IT professionals, business managers and business process owners.

Exam
The examination is closed book and made up of multiple choice questions based on a scenario. Students will be allowed 120 minutes to answer the questions. You need at least 70% (28/40 points) to pass.

Prerequisites
Candidates wishing to be trained and pass the exam for this qualification must already hold the ITIL Foundation Certificate.