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Service Operations Management, 6th edition is a leading text in the field and provides an understanding of how service performance can be improved in organisations.
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The book discusses the concept of the smart city, and is based on a multi-service and multi-sectoral approach to urban planning, including various urban functions and the human capital of cities. The work is divided into three parts… Meer
This book is open access under a CC BY-NC 4.0 license. This volume presents several case studies highlighting the latest findings in Industry 4.0 projects utilizing S-BPM features. Their potential is explored in detail, while the limits of engineering a company from a communication-centred… Meer
This book constitutes the refereed proceedings of the 18th International Symposium on Stabilization, Safety, and Security of Distributed Systems, SSS 2016, held in Lyon, France, in November 2016. This year the Program Committee was organized into three groups reflecting the major trends related to… Meer
This book aims to provide a general overview of heuristic search, to present the basic steps of the most popular heuristics, and to stress their hidden difficulties as well as their opportunities. It provides a comprehensive understanding of Heuristic search, the applications of which are now widely… Meer
This book constitutes the proceedings of the 10th International IFIP WG 8.9 Working Conference on Research and Practical Issues of Enterprise Information Systems, CONFENIS 2016, held in Vienna, Austria, in December 2016… Meer
This book examines corruption in public procurement in three Member States of the EU, reviewing their different approaches to combating corruption, and the extent to which the transparency principle is applied in their procurement systems… Meer
This book constitutes the proceedings of the 9th International Workshop on Multiple Access Communications, MACOM 2016, held in Aalborg, Denmark, in November 2016. The 10 full papers presented in this volume were carefully reviewed and selected from 12 submissions… Meer
This book focuses on optimal control and systems engineering in the big data era. It examines the scientific innovations in optimization, control and resilience management that can be applied to further success… Meer
This book explores the transformational impact of new technological developments on legal practice. More specifically, it addresses knowledge management, communication, and e-discovery related technologies, and helps readers develop the project management and data analysis skills needed to… Meer
This book contains a range of invited and submitted papers presented at the 11th IFIP WG 9.2, 9.5, 9.6/11.7, 11.4, 11.6/SIG 9.2.2 International Summer School, held in Karlstad, Sweden, in August 2016… Meer
This book disseminates the current trends among innovative and high-quality research regarding the implementation of conceptual frameworks, strategies, techniques, methodologies, informatics platforms and models for developing advanced industrial tools and techniques and their application in… Meer
This book draws on recent debate surrounding the emergence of cognitive intelligence in organizations, exploring the redefinition of the labor market and consequently, employment. With a particular focus on Human Resource Management (HRM), the authors analyse the socio-cultural transformation of… Meer
This book summarizes the results of Design Thinking Research Program at Stanford University in Palo Alto, California, USA and the Hasso Plattner Institute in Potsdam, Germany. Offering readers a closer look at design thinking, its innovation processes and methods, it covers topics ranging from how… Meer
This book explores the ways that disciplinary convergence and technological advance are transforming systems engineering to address gaps in complex systems engineering: Transdisciplinary Systems Engineering (TSE)… Meer
These proceedings gather selected peer-reviewed papers from the 11th World Congress on Engineering Asset Management (WCEAM), which was held in Jiuzhaigou, China, on 25–28 July, 2016. These proceedings cover a wide range of topics in engineering asset management, including: · strategic asset… Meer
The three volume-set, LNCS 10401, LNCS 10402, and LNCS 10403, constitutes the refereed proceedings of the 37th Annual International Cryptology Conference, CRYPTO 2017, held in Santa Barbara, CA, USA, in August 2017… Meer
This book addresses the latest approaches to holistic Cyber-Physical System (CPS) resilience in real-world industrial applications. Ensuring the resilience of CPSs requires cross-discipline analysis and involves many challenges and open issues, including how to address evolving cyber-security… Meer
This book introduces text analytics as a valuable method for deriving insights from text data. Unlike other text analytics publications, Practical Text Analytics: Maximizing the Value of Text Data makes technical concepts accessible to those without extensive experience in the field… Meer
This proceedings volume highlights the role and importance of Operational Research (OR) in the digital era and the underlying ICT challenges. The selected papers cover recent advances in all branches of operational research, mathematical modeling and decision making… Meer
The recent data controversy with Facebook highlights that the tech industry as a whole was utterly unprepared for the backlash it faced as a result of its business model of selling user data to third parties… Meer
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