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In dit boek nemen we professionals van zowel vragende als leverende organisaties, toeleveranciers of andere dienstverleners mee in alle facetten die met sourcingsvraagstukken te maken hebben.
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Service Operations Management

Service Operations Management, 6th edition is a leading text in the field and provides an understanding of how service performance can be improved in organisations.
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Pagina 223 van 26.465 resultaten
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Yuning Gao
China as the Workshop of the World
Paperback EN15-08-20149781138816855
Is China becoming the "workshop of the world" in the same way as Britain and the United States once were; or is China – as some multinational companies believe – simply a processing segment in global production networks?… Meer
€ 85,85
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Malcolm Falkus
The Blue Funnel Legend
Paperback EN01-01-19909781349114788
For more than a century Blue Funnel ships, managed from Liverpool by Alfred Holt and Company, held a unique place in Britain's shipping industry. Starting as pioneers of cargo liners between Liverpool and the Far East in 1866, the Company maintained a fine reputation built on its vessels, crews… Meer
€ 122,99
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C. PollittS. Van ThielSandra Van Thiele.a.
New Public Management in Europe
Paperback EN09-01-20079781349282784
The New Public Management paradigm seems to have produced a convergence of administrative reform. However, specific implementations of NPM show range of forms and results including performance indicators, personal reforms and evaluations of reforms… Meer
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G. GregoriouR. Pascalau
Financial Econometrics Modeling: Market Microstructure, Factor Models and Financial Risk Measures
Paperback EN01-01-20119781349328901
This book proposes new methods to build optimal portfolios and to analyze market liquidity and volatility under market microstructure effects, as well as new financial risk measures using parametric and non-parametric techniques… Meer
€ 122,99
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G. GregoriouR. Pascalau
Nonlinear Financial Econometrics: Forecasting Models, Computational and Bayesian Models
Paperback EN01-01-20119781349328963
This book investigates several competing forecasting models for interest rates, financial returns, and realized volatility, addresses the usefulness of nonlinear models for hedging purposes, and proposes new computational techniques to estimate financial processes. Meer
€ 61,99
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A. O'Brien
The Politics of Tourism Development
Paperback EN01-01-20119781349329519
Moving beyond both tourism and politics literatures' current understandings of how tourism is developed, this book offers an original theory of interlocking regimes to account for the manner in which public and private bodies either facilitate or prevent development within tourism. Meer
€ 61,99
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S. Taylor
Leadership Craft, Leadership Art
Paperback EN15-12-20119781349342037
Taylor leads readers through creativity and how it relates to leadership followed by the five stages of theory behind the idea: 1) preparation, 2) time-off (or incubation), 3) the spark, 4) selection, and 5) elaboration. Meer
€ 61,99
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I. SandKenneth A. Loparo
Hybrid Forms of Governance
Paperback EN02-12-20119781349345212
This book is about how power communication inrecent years hasbegun to reflect on its own limits in a new way. It focuseson a number of areas within the welfare state and how power desires non-power. It looks at financial policy, voluntary policy, educational policy and public steering technologies. Meer
€ 122,99
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Bernard HorakMaulik Joshi
Healthcare Transformation
Paperback EN18-05-20099781439805060
Designed for easy reference, this concise manual provides hospital board members and executives with practical guidance on how to become actively engaged in the transformation of their organization. It focuses on how the healthcare industry as a whole is transforming and stresses the importance of… Meer
€ 59,51
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Paul PiechotaTim Hutzel
Keeping Your Business in the U.S.A.
Gebonden EN21-09-20119781439807781
Here to bring back the pride, confidence, and jobs that "Made in the U.S.A." once generated— Keeping Your Business in the U.S.A.: Profit Globally While Operating Locally shows American enterprises how to survive and prosper while keeping their manufacturing base within the United States… Meer
€ 77,07
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Pascale Carayon
Handbook of Human Factors and Ergonomics in Health Care and Patient Safety
Gebonden EN09-11-20119781439830338
The first edition of Handbook of Human Factors and Ergonomics in Health Care and Patient Safety took the medical and ergonomics communities by storm with in-depth coverage of human factors and ergonomics research, concepts, theories, models, methods, and interventions and how they can be applied in… Meer
€ 381,42
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Allan R. Coletta
The Lean 3P Advantage
Paperback EN23-03-20129781439879115
How do you take talented engineers and surround them with the elements needed to create brilliant designs that lead to market-changing products? Lean 3P is how. Winner of a 2013 Shingo Research and Professional Publication Award !… Meer
€ 62,44
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Surendra M. Gupta
Reverse Supply Chains
Gebonden EN08-01-20139781439899021
Winner of IIE Book of the Month, December 2013 The introduction of reverse supply chains has created many challenges in network design, transportation, selection of used products, selection and evaluation of suppliers, performance measurement, marketing-related issues, end-of-life (EOL) alternative… Meer
€ 276,06
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John TalburtTerry M. TalleyYupo Chan
Data Engineering
Gebonden EN28-10-20099781441901750
DATA ENGINEERING: Mining, Information, and Intelligence describes applied research aimed at the task of collecting data and distilling useful information from that data. Most of the work presented emanates from research completed through collaborations between Acxiom Corporation and its academic… Meer
€ 180,99
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Christos AlexopoulosDavid GoldsmanJames R. Wilson
Advancing the Frontiers of Simulation
Gebonden EN22-09-20099781441908162
This Festschrift honors George Samuel Fishman, one of the founders of the eld of computer simulation and a leader of the disciplines of operations research and the management sciences for the past ve decades, on the occasion of his seventieth birthday… Meer
€ 180,99
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Annalies CorbinMatthew Russell
Historical Archeology of Tourism in Yellowstone National Park
Gebonden EN10-12-20099781441910837
Far too often in the ?eld of archeology, the wheel of understanding and insight has a narrow focus that fails to recognize critical studies. Crucial information rega- ing pivotal archeological investigations at a variety of sites worldwide is extremely dif?cult, if not impossible, to obtain… Meer
€ 122,99
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Hideaki TakagiWuyi YueYutaka Takahashi
Advances in Queueing Theory and Network Applications
Paperback EN30-09-20109781441918833
Advances in Queueing Theory and Network Applications presents several useful mathematical analyses in queueing theory and mathematical models of key technologies in wired and wireless communication networks such as channel access controls, Internet applications, topology construction, energy saving… Meer
€ 183,99
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Dirk P. KroeseReuven Y. Rubinstein
The Cross-Entropy Method
Paperback EN12-12-20119781441919403
This book is a comprehensive and accessible introduction to the cross-entropy (CE) method. The CE method started life around 1997 when the first author proposed an adaptive algorithm for rare-event simulation using a cross-entropy minimization technique… Meer
€ 141,29
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Giampiero Beroggi
Designing and Evaluating E-Management Decision Tools
Paperback EN01-12-20109781441920027
Designing and Evaluating E-Managemnet Decision Tools presents the most relevant concepts for designing intelligent decision tools in an Internet-based multimedia environment and assessing the tools using concepts of statistical design of experiments… Meer
€ 168,99
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David D. YaoHong Chen
Fundamentals of Queueing Networks
Paperback EN01-12-20109781441928962
This accessible book aims to collect in a single volume the essentials of stochastic networks. Stochastic networks have become widely used as a basic model of many physical systems in a diverse range of fields… Meer
€ 72,99
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