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E-book - pdfISO/CEI 20000 (e-book)

e-bookFrans253 blz.9789087538231 13-4-2012

La norme ISO/CEI 20000 s'applique aux organisations qui souhaitent optimiser la qualité de leurs services informatiques. Alors que les acteurs se forment à ITIL et l'implémentent avec succès dans leurs entreprises, celles-ci franchissent désormais le pas pour être entièrement conforme à ISO/CEI 20000, reconnu sur le plan international. Meer

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E-book - pdfFoundations of IT service management (e-book)

e-bookAnders409 blz.9789087538279 13-4-2012

The ITIL V3 approach is covered with all the ITIL Lifecycles. It has split out all the processes and descrbes them in detail, this means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations. Meer

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E-book - pdfLeading standards for IT Management (e-book)

e-bookEngels9789087538422 23-3-2012

In a world in which people and organizations have to communicate in constantly changing settings standards play a big role. By standards we mean established, described, and widely accepted agreements that make communication between systems people process and technology possible and predictable. Meer

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Jos N.A. Oosten

E-book - pdfProcess management based on Sqeme 2008 (e-book)

e-bookEngels9789087538729 14-3-2012

This pocket guide is a practical book and more or less compulsory reading material for anyone who wants to get to know more about SqEME® process management or intends using SqEME. Meer

21,26

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Jan Schilt Paul Wilkinson

E-book - pdfABC of ICT version 1.0 (e-book)

e-bookEngels299 blz.9789087538736 14-3-2012

This introduction, the sister publication to the ABC Card Deck is a new approach to dry and formal training and change programs. Making strong and sound points with a dash of humor, it was designed and drawn by Paul Wilkinson and Jan Schilt. Meer

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Pierre Bernard

E-book - pdfThe IT Service 2 The handbook (e-book)

e-bookEngels412 blz.9789087538798 19-4-2012

Make it Simple and Keep it Simple Since the early 2000s numerous external scenarios and drivers have added significant pressures upon the IT organisations. Meer

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David Pultorak Jon E Nelson Vince Pultorak

E-book - epubPassing the ITIL foundation excam 2011 (e-book)

e-bookEngels180 blz.9789087538941 15-2-2012

This book helps people prepare for the ITIL® 2011 Edition Foundation qualification exam. It contains direct links to the full syllabus and specifies the terms and definitions required. Meer

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Jane Chittenden Rene Visser

E-book - pdfGlobal standards and publications (e-book)

e-bookEngels9789087538972 29-2-2012

VHP Brochure 2012 / 2013. Part advertisement for VHP titles (50 pages). Part information / summary on 39 standards. Meer

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E-book - pdfOpen information Security Management Maturity Model (O-ISM3) (e-book)

e-bookEngels9789087539115 9-6-2011

The O-ISM3 standard focuses on the common processes of information security. It is technology-neutral, very practical and considers the business aspect in depth. Meer

35,92

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Mart Rovers

E-book - pdfISO/IEC 20000 2011 (e-book)

e-bookEngels9789087539313 29-11-2011

This Pocket Guide provides a concise explanation of the nature, content and aim of ISO 20000. It brings ISO 20000 within reach of a vast international audience by providing the key elements of this important standard in a short, easy to read Pocket Guide: it promote the awareness and the acceptability of ISO 20000 as a valid standard for IT Services organisations; it supports ISO 20000 training and certification; it is a quick reference to the core content of ISO 20000, for practitioners. Meer

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Hans van Aken

E-book - pdfThe IT factory (e-book)

e-bookEngels9789087539368 9-11-2011

Last year Gartner identified the 10 major forces that are actively reshaping the future of IT services and the outsourcing market*. Amongst the much hyped Cloud, Security and Consumerization were included the Value Chain and Componentization -- items that don't get so much Press hype but, according to Gartner, are fundamental forces that should be addressed. Meer

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Jork Lousberg Marco van der Haar Menzo Meijer

E-book - pdfSourcing governance framework (e-book)

e-bookEngels9789087539511 21-1-2012

This title supports the Sourcing Governance Foundation Qualification. SGF Qualification also qualifies an individual for COS-FP certification from IAOP®. Meer

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Andrew Josey Matthew F Rouse Mike Turnere.a.

E-book - epubTogaf Version 9.1 (e-book)

e-bookEngels160 blz.9789087539672 30-12-2011

his is the official Open Group Pocket Guide for TOGAF Version 9.1 and is published in hard copy and electronic format by Van Haren Publishing on behalf of The Open Group. Meer

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The Open group

E-book - epubArchiMate 2.0 specification (e-book)

e-bookEngels89 blz.9789087539719 2-2-2012

ArchiMate®, an Open Group Standard, is an open and independent modeling language for Enterprise Architecture that is supported by different tool vendors and consulting firms. Meer

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Rachel Harrison

E-book - epubTOGAF 9 certified Study guide (e-book)

e-bookEngels9789087539757 5-12-2011

The TOGAF 9 certification program is a knowledge-based certification program. It has two levels, leading to certification for TOGAF 9 Foundation and TOGAF 9 Certified, respectively. Meer

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Annelies van der Veen Jan van Bon

E-book - pdfFoundations of ITIL® 3 (e-book)

e-bookEngels9789087539849 22-11-2011

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Ignace Decroix Karlien Vanderheyden Stijn Viaene

E-book - epubDigital at Heart (e-book)

e-bookEngels300 blz.9789401487757 17-6-2025

Companies are racing to adopt the latest technologies, streamline operations, and stay ahead through constant innovation. But lasting transformation? That goes deeper - it's not a one-off project, it's everlasting and always moving. Meer

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Sally Long The Open Group Trusted Technology Forum

E-book - epubO-TTPS: for ICT Product Integrity and Supply Chain Security (e-book)

e-bookEngels62 blz.9789401800945 18-1-2017

This Management Guide provides guidance on why a technology provider should use the Open Trusted Technology Provider Standard (O-TTPS) - Mitigating the Risk of Tainted and Counterfeit Products (approved by ISO/IEC as ISO/IEC 20243:2015) and why they should consider certification to publicly register their conformance to the standard. Meer

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Andrew Josey

E-book - epubThe IT4IT™ Reference Architecture, Version 2.1 – A Pocket Guide (e-book)

e-bookEngels9789401801713 24-4-2017

This Pocket Guide provides a concise introduction to the IT4IT™ Reference Architecture, Version 2.1, an Open Group Standard. The IT4IT standard provides a vendor-neutral, technology-agnostic, and industry-agnostic reference architecture for managing the business of IT, enabling insight for continuous improvement. Meer

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Andrew Josey Michelle Supper

E-book - epubIT4IT™ Foundation Study Guide (e-book)

e-bookEngels119 blz.9789401801959 13-7-2017

This title is a Study Guide for the IT4IT Foundation Certification examination. It gives an overview of every learning objective for the IT4IT Foundation certification syllabus and in-depth coverage on preparing and taking the IT4IT Part 1 Examination. Meer

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