De Bono demonstrates that values come into all areas of thinking, behaviour and decision-making and outlines a framework to focus employees' attention on a variety of values including human values, organisational values, cultural values and perceptual values. Meer
For graduate or undergraduate upper-division courses in Negotiation, Conflict Resolution, or Labor Relations, which can be found in various departments such as business, law, education, engineering, psychology, and public administration. Meer
Dental front office administration is written to encompass the study of dental administrative and billing procedures from the time a patient walks into the office to the moment they walk out, as well as the final billing and reconciliation of the patient’s account. Meer
Build a strong foundation in Paralegal Studies
Since the publication of the First Edition of The Paralegal Professional: The Essentials, the paralegal profession plays an increasingly more important role in the delivery of legal services. Meer
For courses in Business Ethics.
Build business ethics expertise through application.
Business Ethics as Rational Choice focuses on building decision-making skills so that readers can arrive at, and defend, personal or company decisions in an objective, and convincing, manner. Meer
Elementary and secondary school administrators will appreciate this comprehensive, ready–to–use staff development activities program that integrates in–service training, supervision, and evaluation. Meer
Provides 236 tested model letters covering every conceivable aspect of your job–– from recommending a student to dealing with student behavior, from expressing condolences to making a complaint–– all conveniently organized into ten sections, from "Effective Recommendations" (20 letters, positive and negative) and "Dealing with Illness & Death" (22 letters), to "Handling Job–Related Issues" (20 letters) and Expressing Thanks & Appreciation" (31 letters). Meer
The range of A+ National Pre-apprenticeship (or Pre-accreditation) Maths and Literacy write-in workbook resources help to prepare students seeking to gain a variety of apprenticeships, traineeships and accreditations. Meer
Upskill your business tech savvy students with the new and improved Professional Business Skills text.
Professional Business Skills, 3e continues to provide students with the skills and knowledge required to compete in today’s dynamic, digital, business world. Meer
This book is written to help aspiring and current call centre represtentatives to optimize their success on the job. Consequently, this book is more than just a collection of theories about what a call centre should be. Meer
The public health footprint associated with corporate behavior has come under increased scrutiny in the last decade, with an increased expectation that private profit not come at the expense of consumer welfare. Meer
What does corporate citizenship entail? What is the rationale for corporate citizenship? What essential capabilities are required for corporate citizenship roles to be successfully incorporated into the key functional areas of business? Meer
Cheating is deeply embedded in everyday life. The costs of the most common forms of cheating total close to a trillion dollars annually. Part of the problem is that many individuals fail to see such behavior as a serious problem. Meer