Key element guide ITIL continual service improvement [pack of 10]

Aligned to the 2011 Editions

Paperback Engels 2012 2e druk 9780113313693
Dit product is niet leverbaar

Samenvatting

The 'Key Element Guide Continual Service Improvement' provides a handy reference to the content contained within the core ITIL Continual Service Improvement guidance and summarises its key elements.

Continual Service Improvement delivers consistent, repeatable process activities as part of service quality; ITIL has always emphasized the importance of continual service improvements. Focusing on the process elements involved in identifying and introducing service management improvements, the continual service improvement stage of the lifecycle also deals with issues surrounding service retirement.

Key features:
- Written by authors of the main core guidance titles
- Provides a handy overview of the five core titles
- Each Key Element Guide shares the same structure
- Quality assured and endorsed by itSMF International.

Specificaties

ISBN13:9780113313693
Taal:Engels
Bindwijze:paperback
Aantal pagina's:101
Uitgever:PeopleCert
Druk:2
Verschijningsdatum:31-7-2012
Hoofdrubriek:IT-management / ICT

Lezersrecensies

Wees de eerste die een lezersrecensie schrijft!

Managementboek Top 100

Rubrieken

Populaire producten

    Personen

      Trefwoorden

        Key element guide ITIL continual service improvement [pack of 10]