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Key Performance Indicators

The 75 Measures Every Manager Needs to Know

Paperback Engels 2012 9780273750116
Verkooppositie 3203
Verwachte levertijd ongeveer 7 werkdagen

Samenvatting

Dit boek identificeert en beschrijft de 75 meest krachtigste financiële en niet-financiële KPI's (Key Performance Indicators) en zal hiermee uw leven een stuk eenvoudiger maken.

Het voordeel vindt u onder andere terug bij het definiëren ervan, uitleggen hoe en wanneer ze moeten worden gebruikt en bij het aanmaken van een bibliotheek met KPI's waarvan is bewezen dat zij de prestaties significant verbeteren.

Specificaties

ISBN13:9780273750116
Taal:Engels
Bindwijze:paperback
Aantal pagina's:347
Druk:1
Verschijningsdatum:16-2-2012
Hoofdrubriek:Algemeen management

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Zeer goed Goed Voldoende Matig Slecht

Over Bernard Marr

Bernard Marr is the founder and CEO of Bernard Marr & Co and an internationally best-selling business author, futurist, keynote speaker and strategic advisor to companies and governments. He is one of the world's most highly respected voices and a renowned expert when it comes to topics such as artificial intelligence and big data. Marr advises many of the world's best-known organizations on strategy, digital transformation and business performance. He is the author of Big Data in Practice: How 45 Successful Companies used Big Data Analytics to Deliver Extraordinary Results and Big Data: Using SMART Big Data, Analytics and Metrics To Make Better Decisions and Improve Performance, both published with Wiley.

Andere boeken door Bernard Marr

Inhoudsopgave

Introduction

PART 1: Financial perspective
1. Net profit
2. Net profit margin
3. Gross profit margin
4. Operating profit margin
5. EBITDA
6. Revenue growth rate
7. Total shareholder return (TSR)
8. Economic value added (EVA)
9. Return on investment (ROI)
10. Return on capital employed (ROCE)
11. Return on assets (ROA)
12. Return on equity (ROE)
13. Debt-to-equity (D/E) ratio
14. Cash conversion cycle (CCC)
15. Working capital ratio
16. Operating expense ratio (OER)
17. CAPEX to sales ratio
18. Price/earnings ratio (P/E ratio)

PART 2: Customer perspective
19. Net promoter score (NPS)
20. Customer retention rate
21. Customer satisfaction index
22. Customer profitability score
23. Customer lifetime value
24. Customer turnover rate
25. Customer engagement
26. Customer complaints

PART 3: Marketing and sales perspective
27. Market growth rate
28. Relative market share
29. Brand equity
30. Cost per lead
31. Conversion rate
32. Search engine rankings (by keyword) and click-through rate
33. Page views and bounce rates
34. Customer online engagement level
35. Online share of voice (OSOV)
36. Social networking footprint
37. Klout score

PART 4: Operational processes and supply chain perspective
38. Six Sigma level
39. Capacity utilisation rate (CUR)
40. Process waste level
41. Order fulfilment cycle time (OFCT)
42. Delivery in full, on time (DIFOT) rate
43. Inventory shrinkage rate (ISR)
44. Project schedule variance (PSV)
45. Project cost variance (PCV)
46. Earned value (EV) metric
47. Innovation pipeline strength (IPS)
48. Return on innovation investment (ROI2)
49. Time to market
50. First pass yield (FPY)
51. Rework level
52. Quality index
53. Overall equipment effectiveness (OEE)
54. Process or machine downtime level
55. First contact resolution (FCR)

PART 5: Employee perspective
56. Human capital value added (HCVA)
57. Revenue per employee (RPE)
58. Employee satisfaction index
59. Employee engagement level
60. Staff advocacy score
61. Employee churn rate
62. Average employee tenure
63. Absenteeism Bradford factor
64. 360-degree feedback score
65. Salary competitiveness ratio (SCR)
66. Time to hire
67. Training return on investment

PART 6: Corporate social responsibility perspective
68. Carbon footprint
69. Water footprint
70. Energy consumption
71. Savings levels due to conservation and improvement efforts
72. Supply chain miles
73. Waste reduction rate
74. Waste recycling rate
75. Product recycling rate

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        Key Performance Indicators