A Rao
Total Quality Management – A Cross Functional Perspective (WSE)
A Cross Functional Perspective
Paperback Engels 1996 9780471108047
Verwachte levertijd ongeveer 9 werkdagen
Samenvatting
The emphasis of Quality is pervading every facet of business, and managers are required to know and apply TQM principles. This book explores the strategic role of quality global competition, the roles of management in attaining quality excellence, the structures and systems needed to support a total quality strategy, and the main statistical and analytical tools for achieving quality improvement and control.
Specificaties
ISBN13:9780471108047
Taal:Engels
Bindwijze:paperback
Aantal pagina's:656
Uitgever:John Wiley & Sons
Hoofdrubriek:Inkoop en logistiek, Algemeen management
Lezersrecensies
Wees de eerste die een lezersrecensie schrijft!
Inhoudsopgave
Quality as a Strategy.
<br />
<br /> What Is TQM?
<br />
<br /> The Baldrige Award.
<br />
<br /> Measures of Quality Product and Quality Process: The Traditional Approach.
<br />
<br /> Measures of Quality Product and Quality Process: The Emerging Cost–of–Quality Model.
<br />
<br /> Continuous Improvement: Basic Tools.
<br />
<br /> Continuous Improvement: Statistical Process Control.
<br />
<br /> Continuous Improvement: Some Advanced Tools.
<br />
<br /> Customer Measurement I: Traditional Multi–Attribute Methods.
<br />
<br /> Customer Measurement II: Quality Function Deployment.
<br />
<br /> Initiating TQM: Managing Change.
<br />
<br /> Employee Practices in Total Quality Management Organizations.
<br />
<br /> TQM and the Product Development Process.
<br />
<br /> Reengineering and TQM: The Role of Information Technology.
<br />
<br /> Benchmarking.
<br />
<br /> Landmarks on the TQM Road.
<br />
<br /> Indexes.
<br />
<br /> What Is TQM?
<br />
<br /> The Baldrige Award.
<br />
<br /> Measures of Quality Product and Quality Process: The Traditional Approach.
<br />
<br /> Measures of Quality Product and Quality Process: The Emerging Cost–of–Quality Model.
<br />
<br /> Continuous Improvement: Basic Tools.
<br />
<br /> Continuous Improvement: Statistical Process Control.
<br />
<br /> Continuous Improvement: Some Advanced Tools.
<br />
<br /> Customer Measurement I: Traditional Multi–Attribute Methods.
<br />
<br /> Customer Measurement II: Quality Function Deployment.
<br />
<br /> Initiating TQM: Managing Change.
<br />
<br /> Employee Practices in Total Quality Management Organizations.
<br />
<br /> TQM and the Product Development Process.
<br />
<br /> Reengineering and TQM: The Role of Information Technology.
<br />
<br /> Benchmarking.
<br />
<br /> Landmarks on the TQM Road.
<br />
<br /> Indexes.
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Rubrieken
- advisering
- algemeen management
- coaching en trainen
- communicatie en media
- economie
- financieel management
- inkoop en logistiek
- internet en social media
- it-management / ict
- juridisch
- leiderschap
- marketing
- mens en maatschappij
- non-profit
- ondernemen
- organisatiekunde
- personal finance
- personeelsmanagement
- persoonlijke effectiviteit
- projectmanagement
- psychologie
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- strategisch management
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- werk en loopbaan