RJ Baker
Measure What Matters to Customers – Using Key Predictive Indicators
Using Key Predictive Indicators (KPIs)
Gebonden Engels 2006 9780471752943
Verwachte levertijd ongeveer 9 werkdagen
Samenvatting
Measure What Matters to Customers reveals how to capitalize on Key Predictive Indicators (KPIs), the innovative measures that define the success of your enterprise as your customers do. If you want to increase your company′s profits by working smarter, this is the book for you.
Specificaties
ISBN13:9780471752943
Taal:Engels
Bindwijze:gebonden
Aantal pagina's:208
Uitgever:John Wiley & Sons
Hoofdrubriek:Financieel management, Financieel management
Lezersrecensies
Wees de eerste die een lezersrecensie schrijft!
Inhoudsopgave
Foreword.
<p>Preface.</p>
<p>Acknowledgments.</p>
<p>About the Author.</p>
<p>1 The Canary in the Coal Mine.</p>
<p>2 The Economy of Mind.</p>
<p>3 The Old Business Equation.</p>
<p>4 The New Business Equation.</p>
<p>5 Pantometrists: Counting for the Sake of Counting.</p>
<p>6 The Gospel of Efficiency.</p>
<p>7 All Learning Starts with Theory.</p>
<p>8 Constructing a Theory.</p>
<p>9 Pantometry versus Theory.</p>
<p>10 Measures that Matter.</p>
<p>11 Developing KPIs for Your Company.</p>
<p>12 Increasing Knowledge Worker Effectiveness.</p>
<p>13 Managing by Results versus Managing by Means.</p>
<p>14 Human Capital, Not Cattle.</p>
<p>15 The Moral Hazards of Measurements.</p>
<p>16 The Dreamers versus the Pantometrists.</p>
<p>Bibliography.</p>
<p>Suggested Reading.</p>
<p>Index.</p>
<p>Preface.</p>
<p>Acknowledgments.</p>
<p>About the Author.</p>
<p>1 The Canary in the Coal Mine.</p>
<p>2 The Economy of Mind.</p>
<p>3 The Old Business Equation.</p>
<p>4 The New Business Equation.</p>
<p>5 Pantometrists: Counting for the Sake of Counting.</p>
<p>6 The Gospel of Efficiency.</p>
<p>7 All Learning Starts with Theory.</p>
<p>8 Constructing a Theory.</p>
<p>9 Pantometry versus Theory.</p>
<p>10 Measures that Matter.</p>
<p>11 Developing KPIs for Your Company.</p>
<p>12 Increasing Knowledge Worker Effectiveness.</p>
<p>13 Managing by Results versus Managing by Means.</p>
<p>14 Human Capital, Not Cattle.</p>
<p>15 The Moral Hazards of Measurements.</p>
<p>16 The Dreamers versus the Pantometrists.</p>
<p>Bibliography.</p>
<p>Suggested Reading.</p>
<p>Index.</p>
Anderen die dit kochten, kochten ook
-
Dennis Vink€ 49,95 -
Tom Berkhout€ 97,95
-
Gerard van Santen€ 150,50
-
Richard Brealey€ 94,46
-
Corné Kimenai€ 127,00
-
Ruud Vergoossen€ 96,94
Rubrieken
- advisering
- algemeen management
- coaching en trainen
- communicatie en media
- economie
- financieel management
- inkoop en logistiek
- internet en social media
- it-management / ict
- juridisch
- leiderschap
- marketing
- mens en maatschappij
- non-profit
- ondernemen
- organisatiekunde
- personal finance
- personeelsmanagement
- persoonlijke effectiviteit
- projectmanagement
- psychologie
- reclame en verkoop
- strategisch management
- verandermanagement
- werk en loopbaan