RY Chang
Satisfying Internal Customers First: A Practical G uide to Improving Internal and External Customer S atisfaction (Only Cover is Revised) (Quality Impro
Paperback Engels 1994 9780787950828
Verwachte levertijd ongeveer 9 werkdagen
Samenvatting
This book illustrates the vital link between satisfying external customers and improving processes within the organization to ensure that internal customers are satisfied, too.
Specificaties
ISBN13:9780787950828
Taal:Engels
Bindwijze:paperback
Aantal pagina's:120
Uitgever:John Wiley & Sons
Hoofdrubriek:Reclame en verkoop, Algemeen management
Lezersrecensies
Wees de eerste die een lezersrecensie schrijft!
Inhoudsopgave
1. Introduction.
<br />
<br /> 2. Customer Satisfaction From The Inside Out.
<br />
<br /> 3. Improving Internal Customer Satisfaction –
<br /> A Model.
<br />
<br /> 4. Step One: Measure External Customer Satisfaction.
<br />
<br /> 5. Step Two: Map The Internal Chain.
<br />
<br /> 6. Step Three: Locate The Critical Links.
<br />
<br /> 7. Step Four: Analyze The Critical Links.
<br />
<br /> 8. Step Five: Resolve Critical Link Issues.
<br />
<br /> 9. Step Six: Evaluate Changes.
<br />
<br /> 10. Summary.
<br />
<br /> Appendix: Reference Materials.
<br />
<br /> 2. Customer Satisfaction From The Inside Out.
<br />
<br /> 3. Improving Internal Customer Satisfaction –
<br /> A Model.
<br />
<br /> 4. Step One: Measure External Customer Satisfaction.
<br />
<br /> 5. Step Two: Map The Internal Chain.
<br />
<br /> 6. Step Three: Locate The Critical Links.
<br />
<br /> 7. Step Four: Analyze The Critical Links.
<br />
<br /> 8. Step Five: Resolve Critical Link Issues.
<br />
<br /> 9. Step Six: Evaluate Changes.
<br />
<br /> 10. Summary.
<br />
<br /> Appendix: Reference Materials.
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