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Improving Performance

How to manage the white space on the organization chart

Gebonden Engels 2013 9781118143704
Verkooppositie 6031
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Met meer dan 150.000 verkochte exemplaren kan 'Improving performance' worden aangemerkt als het boek dat de procesverbeteringsrevolutie heeft veroorzaakt.

Specificaties

ISBN13:9781118143704
Taal:Engels
Bindwijze:gebonden
Aantal pagina's:270
Uitgever:Jossey Bass
Druk:3
Verschijningsdatum:20-1-2013
Hoofdrubriek:Organisatiekunde

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Over Geary Rummler

Geary Rummler, a pioneer in the application of instructional and performance technologies to organizations, cofounded the Rummler-Brache Group, a global leader in process management consulting and training.

Andere boeken door Geary Rummler

Over Alan Brache

Alan Brache, cofounder of the Rummler-Brache Group, focuses his consulting and writing on a methodology for resolving critical issues through the identification, documentation, analysis, design, measurement, and continuous improvement of business processes.

Andere boeken door Alan Brache

Inhoudsopgave

List of Figures and Tables
Foreword
Preface
The Authors

Part One: A Framework for Improving Performance
1. Viewing Organizations as Systems
2. Three Levels of Performance: Organizations, Process, and Job/Performer

Part Two: Exploring the Three Levels of Performance
3. The Organization Level of Performance
4. The Process Level of Performance
5. The Job/Performer Level of Performance

Part Three: Applying the Three Levels of Performance
6. Linking Performance to Strategy
7. Moving from Annual Programs to Sustained Performance Improvement
8. Diagnosing and Improving Performance: A Case Study
9. Project Definition: The Ten Essential Steps
10. Process Analysis and Design: The Ten Essential Steps
11. Overcoming the Seven Deadly Sins of Process Improvement
12. Measuring Performance and Designing a Performance Management System
13. Managing Processes and Organizations as Systems
14. Designing an Organization Structure That Works
15. Creating a Performance-Based Human Resource Development Function
16. Developing an Action Plan for Performance Improvement

Index
Instructor's Guide

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