Geary Rummler, a pioneer in the application of instructional and performance technologies to organizations, cofounded the Rummler-Brache Group, a global leader in process management consulting and training. Meer over de auteurs

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Geary Rummler, Alan Brache

Improving Performance

Name: Improving Performance
Rating: 4.5 (2 reviews)
Author: Geary Rummler

How to manage the white space on the organization chart

Gebonden Engels 2013 9781118143704

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Specificaties

ISBN13:9781118143704

Trefwoorden:prestatiesturing, prestatie-indicatoren, benchmarking, performance management

Taal:Engels

Bindwijze:gebonden

Aantal pagina's:270

Uitgever:Jossey Bass

Druk:3

Verschijningsdatum:20-1-2013

Hoofdrubriek:Organisatiekunde

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Over Geary Rummler

Geary Rummler, a pioneer in the application of instructional and performance technologies to organizations, cofounded the Rummler-Brache Group, a global leader in process management consulting and training.

Andere boeken door Geary Rummler

Bekijk alle boeken

Over Alan Brache

Alan Brache, cofounder of the Rummler-Brache Group, focuses his consulting and writing on a methodology for resolving critical issues through the identification, documentation, analysis, design, measurement, and continuous improvement of business processes.

Andere boeken door Alan Brache

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Inhoudsopgave

List of Figures and Tables
Foreword
Preface
The Authors

Part One: A Framework for Improving Performance
1. Viewing Organizations as Systems
2. Three Levels of Performance: Organizations, Process, and Job/Performer

Part Two: Exploring the Three Levels of Performance
3. The Organization Level of Performance
4. The Process Level of Performance
5. The Job/Performer Level of Performance

Part Three: Applying the Three Levels of Performance
6. Linking Performance to Strategy
7. Moving from Annual Programs to Sustained Performance Improvement
8. Diagnosing and Improving Performance: A Case Study
9. Project Definition: The Ten Essential Steps
10. Process Analysis and Design: The Ten Essential Steps
11. Overcoming the Seven Deadly Sins of Process Improvement
12. Measuring Performance and Designing a Performance Management System
13. Managing Processes and Organizations as Systems
14. Designing an Organization Structure That Works
15. Creating a Performance-Based Human Resource Development Function
16. Developing an Action Plan for Performance Improvement

Index
Instructor's Guide