Decision Quality
Value Creation from Better Business Decisions
Gebonden Engels 2016 1e druk 9781119144670Samenvatting
Few things are as valuable in business, and in life, as the ability to make good decisions. ‘Decision Quality’ is here to help you make decisions that maximize value creation and manage risk-every time.
The book comes from the dynamic team of award- winning educator Carl Spetzler and his colleagues, Hannah Winter and Jennifer Meyer. This trio has helped shape the decision quality profession over the years-in the field and in the classroom. They've also worked with leaders around the world, across industries, to elevate the quality of their decisions. That same expertise is now available to you.
The framework at the heart of this book comes from the authors' decades-deep foundation in decision theory, behavioral decision sciences, and real-world practice. You'll get a reliable methodology that can be applied to all types of decisions--from business to personal, for big bets or smaller choices--regardless of your level, specialty, and industry. Every chapter unfolds with focused lessons, insights, and examples to help you navigate complex decisions.
‘Decision Quality’ enables you to:
- Avoid the most common traps that undermine decision making
- Judge the quality of your decisions more accurately, as you're making them
- Navigate today's uncertainties with confidence
- Execute on your decisions with greater buy-in and success
Join the growing group of leaders who are making decisions that create greater value--every time.
Specificaties
Lezersrecensies
Inhoudsopgave
Preface
Acknowledgments
Biographies
Part I: The Decision Quality Framework
1. The Power of Decisions
-Decision Quality: A Framework for Better Decisions
-Decision Skills Can be Learned
-Decisions Versus Outcomes
-KEY POINTS TO REMEMBER
2. The Requirements for Decision Quality
-The Appropriate Frame
-Creative Alternatives
-Relevant and Reliable Information
-Clear Values and Tradeoffs
-Sound Reasoning
-Commitment to Action
-JUDGING THE QUALITY OF A DECISION
-Key Points to Remember
-Endnotes
3. Getting to Decision Quality
-Declaring the Need for a Decision
-Setting the Decision Agenda
-Understanding the Destination of Decision Quality
-Avoiding Decision Traps and biases
-Designing the Decision Process through Diagnosis
-Tailoring to fit the decision
-KEY POINTS TO REMEMBER
-Endnotes
Part II: The Six Requirements for DQ
4. The Appropriate Frame
-A Friday Afternoon Dilemma
-The Key Components of a frame
-Framing the Friday Afternoon Dilemma
-An Extended Example: THE House Decision
-Developing an Appropriate Frame
-The Decision Hierarchy: A Tool for Framing
-Things that Can Go Wrong
-Judging the Quality of a Decision Frame
-Key Points to Remember
-Endnotes
5. Creative Alternatives
-Characteristics of Good Alternatives
-The Strategy Table: A Tool for Defining Alternatives
-Things that Can Go Wrong
-Judging the Quality of Alternatives
-Key Points to Remember
-Endnotes
6. Relevant and Reliable Information
-INFORMATION FROM A DECISION PERSPECTIVE
-An Extended Example: Michael s Job Choice
-STRUCTURING THE RELEVANT INFORMATION IN A DECISION
-The Decision Tree: A Tool for Structuring a Decision
-What is Reliable?
-Things that Can Go Wrong
-Judging the Quality of Information
-Key Points to Remember
-Endnotes
7. Clear Values and Tradeoffs
-Values and tradeoffs for Decisions
-Michael’s Values and Tradeoffs
-Values in a Business Context
-Making Tradeoffs in Business Decision
-Things that Can Go Wrog
-Judging the Quality of Values
-Key Points to Remember
-Endnotes
8. Sound Reasoning
-Reasoning for Michael’s Job Decision
-Reasoning in More Complex Decisions
-The Relevance Diagram: A Tool for Structuring Complex Decisions
-The DECISION MODEL: A Tool for analyzing Complex Decisions
-The Tornado Diagram: A Tool for Displaying the Relevance of Information
-Flying Bars: A Tool for Displaying Overall Uncertainty
-Things that Can Go Wrong
-When to Get Help with Reasoning
-The Power of ITERATING FROM A SIMPLE START
-Judging the Quality of Reasoning
-Key Points to Remember
-Endnotes
9. Commitment to Action
-Two Mindsets: Decision and Action
-Commitment through Participation and Ownership
-Conscious Commitment
-Things that Can Go Wrong
-Judging the Quality of Commitment to Action
-Key Points to Remember
Part III: How to Achieve DQ
10. Biases and Traps in Decision-Making
-MECHANISMS OF THE MIND
-Protection of Mindset
-Personality and Habits
-Faulty Reasoning
-Automatic Associations and Relative Thinking
-Social Influences
-Summing Up
-Endnotes
11. Megabiases that Undermine DQ
-DQ and Megabiases
-Megabias #1: Narrow Framing
-Megabias #2: The Illusion of DQ
-Megabias #3: The Agreement Trap
-Megabias #4: The Comfort Zone Megabias
-Megabias #5: The Advocacy/Approval Myth
-General Guidelines for Avoiding Megabiases
-Endnotes
12. Achieving Quality in Strategic Decisions
-The Dialogue Decision Process
-Four Phases of Dialogue
-Every Decision Situation is Different
-Advantages of the DDP
13. Achieving Quality in Significant Decisions
-THE DQ APPRAISAL CYCLE: ITERATING OUR WAY TO DQ
-The DQ Appraisal Cycle in Action: ROBIN S CAREER CROSSROADS
-Summing Up
Part IV: The Journey to DQ
14. The Amoco Unleaded Gasoline Decision
-Getting Started on the Unleaded Decision
-Seeking Greater Clarity on the Key Uncertainty
-Competing Reports
-The Bottom Line
-Decades of Experience in Improving Value
-Endnotes
15. Building Organizational Decision Quality
-Organizational DQ
-The Components of ODQ
-Reaching ODQ
-Chevron s Journey to ODQ
-Taking the First Step
-Endnotes
16. Embarking on the DQ Journey
-What Next?
-Endnotes
References
Rubrieken
- advisering
- algemeen management
- coaching en trainen
- communicatie en media
- economie
- financieel management
- inkoop en logistiek
- internet en social media
- it-management / ict
- juridisch
- leiderschap
- marketing
- mens en maatschappij
- non-profit
- ondernemen
- organisatiekunde
- personal finance
- personeelsmanagement
- persoonlijke effectiviteit
- projectmanagement
- psychologie
- reclame en verkoop
- strategisch management
- verandermanagement
- werk en loopbaan
