Let's Talk

Brilliant . . . empowers you to create real behaviour change and lasting trust. - Nir Eyal, bestselling author of Hooked

We all give feedback every day of our working lives. But all too often, a fear of awkward conversations leads us to hold back or say the wrong things.

Let's Talk can change that. Dr Therese Huston, a world-leading expert on workplace communication, explains how to deliver feedback effectively and with confidence. She begins with the building blocks of all good feedback: siding with the other person, listening first, stating your good intentions, and working out what kind of critique your team wants most. Next, she describes the six practical tools you need to deliver constructive feedback: from what to say if you meet resistance, to how to ensure unconscious bias doesn't leak into your appraisal.

The result is a step-by-step plan to help anyone to improve performance, trust and morale. It will make a once-dreaded task feel natural.