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ITIL® 4 Specialist Drive Stakeholder Value (DSV) Courseware

Paperback Engels 2020 9789401806725
Verkooppositie 812
Op voorraad | Op werkdagen voor 21:00 uur besteld, volgende dag in huis

Samenvatting

ITIL® 4 Specialist Drive Stakeholder Value covers all forms of engagement and interaction between service providers and their customers, users, suppliers and partners.

The ITIL® 4 Specialist Drive Stakeholder Value module drives IT professionals to further interact with their stakeholders and influence and improve the user experience across a much wider framework. This unique module is designed to enhance the careers of digitally experienced candidates, by expanding their knowledge and boosting their existing skillsets in an increasingly digital service economy.

The module touches further upon the customer journey, allowing candidates to shape customer demand, manage relationships and optimise the customer experience. It will also enable candidates to increase stakeholder satisfaction by co-creating value and developing mutually agreed requirements, providing the necessary tools to foster an advantageous culture of collaboration and transparency.

The ITIL® 4 Specialist Drive Stakeholder Value module drives IT professionals to further interact with their stakeholders and influence and improve the user experience across a much wider framework. This unique module is designed to enhance the careers of digitally experienced candidates, by expanding their knowledge and boosting their existing skillsets in an increasingly digital service economy.

Specificaties

ISBN13:9789401806725
Taal:Engels
Bindwijze:paperback
Aantal pagina's:250
Druk:1
Verschijningsdatum:24-9-2020
Hoofdrubriek:IT-management / ICT

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        ITIL® 4 Specialist Drive Stakeholder Value (DSV) Courseware