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ITIL® 4 Specialist – Create, Deliver & Support (CDS) Courseware

Paperback Engels 2020 9789401806145
Verkooppositie 481
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This module covers the 'core' service management activities and expands the current scope of ITIL to include the 'creation' of services. It focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools.

“Create, Deliver and Support” module provides IT practitioners with an understanding of service quality and improvement methods, enabling them to continue to deliver innovative yet reliable tech-enabled services to their customers in an increasingly competitive market.

ITIL 4 Specialist Create, Deliver and Support is aimed at individuals who are continuing their journey in service management, ITSM managers and ITSM practitioners managing the operation of IT-enabled and digital products and services, and those responsible for their end-to-end delivery, as well as holders of existing ITIL qualifications who wish to update and develop their knowledge further.

Accredited training for the ITIL Managing Professional modules is mandatory to enable full understanding of the core material. All modules have ITIL 4 Foundation as a pre-requisite.


Aantal pagina's:201
Hoofdrubriek:IT-management / ICT


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Reflection 6
Agenda 8

The evolution of professionalism 22
Using information and technology 43
Value streams 58
Prioritizing and managing work 79
How ITIL practices contribute to value streams 97
Sample Exam 151
Question Booklet 152
Answers and Rationale 167

Syllabus 177

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        ITIL® 4 Specialist – Create, Deliver & Support (CDS) Courseware