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Due to the great success of the First International Conference on Information and Communication Technologies in Tourism which took place in January 1994 there was common agreement among the participants as well as among the Programme Commit tee to organize the second Conference, contrary to the original intention, as soon as 1995 instead of 1996. Meer
This thesis addresses the issue of customer complaints in the context of Customer Relationship Management (CRM). After a comprehensive survey of the current literature on CRM, the thesis describes the development of a new intelligent CRM (I-CRM) framework, which integrates text analytics, type mapping, SPSS, structural equation modeling, and linear and fuzzy approaches. Meer
The 16 papers of this proceedings have been selected from the submissions to the 10th International Conference on Queueing Theory and Network Applications (QTNA2015) held on 17-20 August, 2015 in Ha Noi and Ha Long, Vietnam. Meer
This successful book provides in its second edition an interactive and illustrative guide from two-dimensional curve fitting to multidimensional clustering and machine learning with neural networks or support vector machines. Meer
This book constitutes the refereed proceedings of the 8th International Workshop on Multiple Access Communications, MACOM 2015, held in Helsinki, Finland, in September 2015. Meer
This
book constitutes the refereed proceedings of the Second International
Conference on Decision Support Systems Technology, ICDSST 2016, held in
Plymouth, UK, May 23-25. Meer
This contributed volume brings together research papers presented at the 4th International Conference on Dynamics in Logistics, held in Bremen, Germany in February 2014. Meer
This
book gathers a selection of refereed papers presented at the 4th International
Symposium and 26th National Conference of the Hellenic Operational Research
Society. Meer
This is a new edition of Kleijnen’s advanced expository book on statistical methods for the Design and Analysis of Simulation Experiments (DASE). Altogether, this new edition has approximately 50% new material not in the original book. Meer
This volume contains the technical papers presented in the seven high-quality workshops associated with the European Conference on Service-Oriented and Cloud Computing, ESOCC 2015, held in Taormina, Italy, in September 2015: Third International Workshop on Cloud for IoT (CLloT 2015), 5th International Workshop on Adaptive Services for the Future Internet (WAS4FI 2015), Second Workshop on Seamless Adaptive Multi-cloud Management of Service-Based Applications (SeaClouds 2015), First International Workshop on Cloud Adoption and Migration (CloudWay 2015), First International Workshop on Digital Enterprise Architecture and Engineering (IDEA 2015), First Workshop on Federated Cloud Networking (FedCloudNet 2015). Meer
This book contains the proceedings of the Sixth National Conference of the Italian Systems Society. The title, Towards a post-Bertalanffy Systemics, aims to underline the need for Systemics and Systems Science to generalize theoretically concepts related to complexity (the great enemy of Bertalanffy Systemics). Meer
This second volume moves beyond a general introduction to product lifecycle management (PLM) and its principal elements to provide a more in-depth analysis of the subjects introduced in Volume 1 (21st Century Paradigm for Product Realisation). Meer
This book addresses the increased fragmentation and internationalization of production. It explores how concurrent business transformations in manufacturing and marketing impact global and developing economies, and how supply chain initiatives and information sharing impact overall organizational performance. Meer
This book constitutes the proceedings of the 13th International Conference on Integration of Artificial Intelligence and Operations Research Techniques in Constraint Programming for Combinatorial Optimization Problems, CPAIOR 2016, held in Banff, Canada, in May/June 2016. Meer
To large organizations, business intelligence (BI) promises the capability of collecting and analyzing internal and external data to generate knowledge and value, thus providing decision support at the strategic, tactical, and operational levels. Meer
This book presents the edited proceedings of the 16th IEEE/ACIS International Conference on Computer and Information Science (ICIS 2017), which was held on May 24–26, 2017 in Wuhan, China. Meer
This book integrates multiple criteria concepts and methods for problems within the Risk, Reliability and Maintenance (RRM) context. The concepts and foundations related to RRM are considered for this integration with multicriteria approaches. Meer
Design thinking as a user-centric innovation method has become more and more widespread during the past years. An increasing number of people and institutions have experienced its innovative power. Meer
This book covers the latest results in the field of risk analysis. Presented topics include probabilistic models in cancer research, models and methods in longevity, epidemiology of cancer risk, engineering reliability and economical risk problems. Meer
This book discusses the latest advances in people-centered design, operation, and management of broadly defined advanced manufacturing systems and processes. Meer
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