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'Business Development in Licensed Retailing: a unit manager's guide' details the indispensable skills and techniques needed to manage units within licensed retail organisations in a flexible and entrepreneurial manner. Meer
Does your staff deliver the highest quality service possible?Customers today expect a very high overall level of service in hospitality, tourism, and leisure. Meer
This revised edition of
The Blackwell Encyclopedia of International Management provides clear, up–to–the–minute definitions and explanations of the key concepts in the fast–changing field of international management. Meer
This book reviews the general theory of strategy, relates it to the particular circumstances of the construction industry, and shows how it can be applied in practice. Meer
This is the first volume of a multi–volume set of veterinary practice leadership and management resources. Veterinarians will discover the concepts and tools that can enable them to help the staff in their practices develop into a team, one that eagerly responds to changes in the marketplace and is committed to improvement. Meer
Learning plays a fundamental role in the production planning and growth of all organizations. With the need for more rapid changes in the global economy, the management of organizational change is a key factor in sustaining competitiveness in today's economy. Meer
General Practice is undergoing the most major series of changes since the introduction of the National Health Service in 1948. They concern both concepts of care and practical details of the way care is delivered. Meer
Most employers will at some time need to monitor, record and read e-mails sent and received by their staff, or check on their employees' use of the telephone and internet, or access business correspondence received at work but addressed to a member of staff. Meer
Celebrated the world over for his gentle wit and keen insight into human behavior, Charles Handy is widely regarded as one of today′s best social and business philosophers. Meer
Transform your organization. Learn to inspire the critical shared sense of urgency that is key to effective and successful innovation with acclaimed quality management gurus Ellen Gaucher and Richard Coffey as your guides. Meer
Team leaders of all types, from educators to youth group leaders to board members to corporate trainers will put the contents of this book to good use. Meer
Data Collection
Data Collection is the second of six books in the Measurement and Evaluation Series from Pfeiffer. The proven ROI Methodology––developed by the ROI Institute––provides a practical system for evaluation planning, data collection, data analysis, and reporting. Meer
This book is an invaluable desk reference for facilitators, leaders, coaches and anyone who wants to engage in more effective learning and decision–making conversations. Meer
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