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This Briefs Series book illustrates in depth a concept of healthcare management engineering and its domain for hospital and clinic operations. Predictive and analytic decision-making power of management engineering methodology is systematically compared to traditional management reasoning by applying both side by side to analyze 26 concrete operational management problems adapted from hospital and clinic practice. Meer
As the service sector expands into the global economy, a new science of service is emerging, one that is dedicated to encouraging service innovation by applying scientific understanding, engineering discipline, and management practice to designing, improving, and scaling service systems. Meer
For operations and supply chain management (SCM) courses. An integrated approach to operations and supply chain management
Introduction to Operations and Supply Chain Management is a unified, comprehensive introduction to both operations and supply chain management. Meer
"A must-have book for anyone interested in marketing to learn, step by step, how marketing is actually done." Jaideep Prabhu, Professor of Marketing at the Cambridge Judge Business School, Cambridge University
"This book is a great read that will help you add value to your business, customers and partners like no other. Meer
Translated around the world, and recommended reading on many coaching programmes this bestselling book is trusted globally as the definitive guide to coaching. Meer
Getting on well with your colleagues doesn't just make your working day better, it can improve your chances of promotion, and help you do your job better. Meer
This book provides an in-depth understanding of key variables that play a significant role at the various stages of the innovation process, leading to successful commercialisation of products and services. Meer
Quality management is essential for facilitating the competitiveness of modern day commercial organisations. Excellence in quality management is a requisite for construction organisations who seek to remain competitive and successful. Meer
Appropriate for the Front Office Operations or Front Desk Operations course in Hospitality Management departments.
The text details policies and procedures that address the department's critical role of serving guests, coordinating employee communication and utilizing technology to benefit guests, staff and owners. Meer
Should we rethink growth? Is the abundance of the western world still ethical? Growth, social responsibility and sustainable development are indeed deeply entangled. Meer
Alliances are becoming an ever more important strategic weapon to succeed in many industries. This book describes how various leading firms have succeeded in learning how to manage their alliance portfolios and uses cutting edge research to offer advice on alliance management skills. Meer
The scale and complexity of today's corporations dictates that teamwork is essential to realising high performance. This book clearly identifies six critical stages to becoming a world class team, making this a must read text for ambitious and aspiring managers. Meer
The authors offer an approach to leadership practice which is more appropriate for the challenges of today's digitally networked economy. They conclude that, contrary to popular opinion, the practices proposed are not provoked by leadership education as they are evoked from a deep emotional feel for leading and leadership. Meer
An exploratory study, based on group discussions and in-depth interviews of real managers, that examines different aspects of the life cycle to clarify why so few women get to the top. Meer
Including practical advice on how to conduct a stress audit and how to target stress 'hot spots' within an organization, Organizational Stress Management provides a fresh strategic model for the manager concerned with the negative effects stress can have both on company performance and the quality of life of individuals at work. Meer
A new look at nearly 20 years of theoretical and practical research on IT outsourcing. The book explores how good IT outsourcing theories shape practice and how effective IT outsourcing practices inform theory. Meer
For courses in management.
Concepts and skills for the successful manager
Modern Management: Concepts and Skills takes a unique approach that helps students develop a specific management skill in each chapter. Meer
For undergraduate/graduate-level courses in Introduction to Management or Organizational Behavior.
Sample the best of the best philosophies, views, and theories in management. Meer
For courses in meeting, event, and convention planning.
Planning and Management of Meetings, Events, Expositions and Conventions, is the first text of its kind to focus on planning (in addition to event management), and incorporates the Meeting and Business Events Competency Standards (MBECS). Meer
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