Tahvo Hyötyläinen
Steps to Improved Firm Performance with Business Process Management
Adding Business Value with Business Process Management and its Systems
Paperback Engels 2014 2015e druk 9783658074692
Verwachte levertijd ongeveer 9 werkdagen
Samenvatting
Business Process Management (BPM) has become a widely adopted management approach, prompting significant investments by private and public companies since 2000. Since neither the concept of BPM nor the factors leading to successful BPM initiatives are grounded in theory and also lack empirical support, Tahvo Hyötyläinen explores what business value BPM and BPM Systems can cause and how they can bring about improved firm performance. The author’s main implication is to show how to enhance the probability of success with BPM and its Systems. His
research also adds to the understanding on how to increase customer-centricity –an empirically supported yet less studied direction of BPM.
Specificaties
ISBN13:9783658074692
Taal:Engels
Bindwijze:paperback
Aantal pagina's:220
Uitgever:Springer Fachmedien Wiesbaden
Druk:2015
Hoofdrubriek:Leiderschap, Inkoop en logistiek, IT-management / ICT
Lezersrecensies
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Inhoudsopgave
Introduction to Business Process Management Maturity Models.- Historical Paths to BPM.- Describing Theory of the Stable State Work System.- Comparison of the BPM and ERP Initiatives.- Introduction to the Customer-Centric Approach.
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