Having graduate from the University of Twente (Enschede, The Netherlands) in 1994, Theisens (1969) developed his experience of process improvement as a consultant in the automotive and high-tech industry at Texas Instruments, Sensata Technologies, Thales and several other companies. Meer over H.C. Theisens

H.C. Theisens

Lean Six Sigma black belt

Name: Lean Six Sigma black belt
Author: H.C. Theisens

Mindset, skill set and tool set

Gebonden Engels 2016 9789492240071

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Samenvatting

In today’s globally competitive market place, it is important for all businesses and organizations, whether manufacturing or service, to continuously focus on customer satisfaction. By effectively applying Lean Six Sigma, your organization can supply products or services of outstanding quality, cost efficiently with shorter delivery lead times.

Lean Six Sigma Black Belts are experts in executing Lean Six Sigma projects across departments and organizations. As a program manager they are responsible for managing complex breakthrough projects and supporting improvement teams. This book reviews the analytical tools and techniques necessary for leading change.

The series ‘Climbing the Mountain’ demonstrates a cohesive set of improvement methods that have been proven to be successful over decades such as TQM, Kaizen, TPM, Lean and Six Sigma. These methods, tools and techniques have been united in the ‘Continuous Improvement Maturity Model’ (CIMMTM).

The structure of this book is based on the Lean Six Sigma Academy syllabus for Black Belt. It combines a number of powerful tools and techniques with the skills and mindset required to achieve successful Process Improvement. As such, this book forms the basis for Lean Six Sigma Black Belt training programs and is a guideline for Black Belts and Champions to deploy Lean Six Sigma within the organization.

Specificaties

ISBN13:9789492240071

Trefwoorden:kwaliteitsmanagement, verandermanagement, kwaliteitsverbetering, six sigma, lean management, Lean, Lean Six Sigma

Taal:Engels

Bindwijze:gebonden

Aantal pagina's:467

Uitgever:LSSA

Druk:2

Verschijningsdatum:13-1-2016

Hoofdrubriek:Organisatiekunde

Serie:Climbing the mountain

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Over H.C. Theisens

Having graduate from the University of Twente (Enschede, The Netherlands) in 1994, Theisens (1969) developed his experience of process improvement as a consultant in the automotive and high-tech industry at Texas Instruments, Sensata Technologies, Thales and several other companies. During a period of 20 years he was given opportunity to help a broad range of organizations deploying Continuous Improvement in a wide range of industries. In a production plant in Mexico he led several 5S programs, Kaizen initiatives and a Lean transformation. In several plant in Europe and Malaysia he executed and coached around 50 Six Sigma breakthrough projects. At an automotive engineering department he supported the introduction of Design for Six Sigma. Currently Theisens is managing Director and Master Black Belt of a consultancy and training company in the Netherlands that is specialized in ‘Business improvement’, and he is a guest lecturer at the University of Twente. Theissens is also founder of the LSSA – Lean six sigma Academy, witch is Scheme owner of the world wide Lean Six Sigma certification program of the APMG (APM Group Limited), iSQI (International software Quality Institute) and ECQA (European Certification and Qualification Association).

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Inhoudsopgave

CLIMBING THE MOUNTAIN PREFACE 7
HOW TO USE THIS BOOK 9
ABOUT THE AUTHOR 11

1. WORLD CLASS PERFORMANCE
1.1 COMPETITIVE STRATEGIES
1.2 HISTORY OF CONTINUOUS IMPROVEMENT
1.3 PHILOSOPHY AND PRINCIPLES
1.4 ORGANIZATIONAL PROCESS MANAGEMENT
1.5 PROJECT SELECTION PROCESS

2. PROCESS IMPROVEMENT DEPLOYMENT
2.1 MANAGEMENT OF CHANGE
2.2 LEADERSHIP
2.3 TEAM DEVELOPMENT

3. PROJECT MANAGEMENT
3.1 TEAM FORMATION
3.2 PROCESS IMPROVEMENT ROADMAPS
3.3 VOICE OF CUSTOMER
3.4 PROJECT CHARTER
3.5 PROJECT MANAGEMENT TECHNIQUES

4. CIMM LEVEL-I – CREATING A SOLID FOUNDATION
4.1 ORGANIZED WORK ENVIRONMENT
4.2 STANDARDIZED WORK
4.3 QUALITY MANAGEMENT
CIMM ASSESSMENT LEVEL I (STRUCTURED)

5. CIMM LEVEL-II – CREATING A CONTINUOUS IMPROVEMENT CULTURE
5.1 KAIZEN
5.2 BASIC QUALITY TOOLS
5.3 BASIC MANAGEMENT TOOLS
CIMM ASSESSMENT LEVEL II (MANAGED)

6. CIMM LEVEL-III – CREATING STABLE AND EFFICIENT PROCESSES
DEFINE
6.1 PROCESS MAPPING
MEASURE
6.2 LEAN PERFORMANCE METRICS
ANALYZE
6.3 VALUE STREAM ANALYSIS
IMPROVE
6.4 REDUCING MUDA (WASTE)
6.5 REDUCING MURI (OVERBURDEN)
6.6 REDUCING MURA (UNEVENNESS)
6.7 VALUE STREAM IMPROVEMENT
Control 239
6.8 FIRST TIME RIGHT
CIMM ASSESSMENT LEVEL III (PREDICTABLE)

7. CIMM LEVEL-IV – CREATING CAPABLE PROCESSES
DEFINE
7.1 CRITICAL TO QUALITY (CTQ)
MEASURE
7.2 SIX SIGMA PERFORMANCE METRICS
7.3 STATISTICS
7.4 DISTRIBUTIONS
7.5 MEASUREMENT SYSTEMS
ANALYZE
7.6 HYPOTHESIS TESTING AND CONFIDENCE INTERVALS
7.7 CORRELATION AND REGRESSION
7.8 PROCESS CAPABILITY AND PERFORMANCE
IMPROVE
7.9 DESIGN OF EXPERIMENTS (DOE)
CONTROL
7.10 STATISTICAL PROCESS CONTROL (SPC)
CIMM ASSESSMENT LEVEL IV (CAPABLE)

8. CIMM LEVEL-V – CREATING WORLD CLASS PRODUCTS AND SERVICES
8.1 PRODUCT LIFECYCLE MANAGEMENT (PLM)
8.2 INNOVATION MANAGEMENT
8.3 DESIGN FOR SIX SIGMA TECHNIQUES
CIMM ASSESSMENT LEVEL V (WORLD CLASS)

APPENDIX A – THEORETICAL ASSESSMENT
APPENDIX B – PRACTICAL ASSESSMENT
APPENDIX C – STATISTICAL TABLES
STANDARDIZED NORMAL DISTRIBUTION
STUDENT’S T-DISTRIBUTIO
CHI-SQUARE DISTRIBUTION
F-DISTRIBUTION
BINOMIAL DISTRIBUTION
POISSON DISTRIBUTION
APPENDIX D – FACTORS FOR CONTROL CHARTS
APPENDIX E – SIX SIGMA CONVERSION TABLE
APPENDIX F – REFERENCES
APPENDIX G – ABBREVIATIONS

INDEX