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Meer over Van Haren Learning Solutions a.o.ITIL 4 Foundation Courseware
E-book Epub met watermerkbeveiliging Engels 2019 1e druk 9789401803953Samenvatting
Our material is currently pending accreditation and will be available for training once the release date for training is made available.
- High-quality courseware supplemented with additional reference materials
- Presentations in PPT (always free for partners)
- Sample questions
- Sample exam and rationale
- Syllabus and Glossary
- Pre-course reading material
- Free branding functionalities
Trefwoorden
itil itil 4 servicemanagement it servicemanagement waardecreatie service management service value system itil4 ict servicewaardesysteem ict (informatie- en communicatietechnologie) incidentmanagement changemanagement basisprincipes foundation training it management itil foundation problemen guiding principles management practices waardestromen servicelevering configuratiemanagement servicelevelmanagement four dimensions servicedesk servicecontinuïteit vier dimensies itil certificering voortdurendeverbetering
Trefwoorden
Specificaties
Lezersrecensies
Inhoudsopgave
-Key Concepts of Service Management
-The four dimensions of service management
-The ITIL service value system
-ITIL guiding principles
-ITIL management practices
Exercises
Sample paper 1
Syllabus
Literature mapping with ITIL 4 Pocketguide
Rubrieken
- advisering
- algemeen management
- coaching en trainen
- communicatie en media
- economie
- financieel management
- inkoop en logistiek
- internet en social media
- it-management / ict
- juridisch
- leiderschap
- marketing
- mens en maatschappij
- non-profit
- ondernemen
- organisatiekunde
- personal finance
- personeelsmanagement
- persoonlijke effectiviteit
- projectmanagement
- psychologie
- reclame en verkoop
- strategisch management
- verandermanagement
- werk en loopbaan