The Future of Marketing

Lessons from 18 Leading Brands on Transforming Your Marketing Strategies to Survive The Age of the Consumer

Gebonden Engels 2015 1e druk 9780134084503
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Samenvatting

Reinvent marketing for your radically new environment: smarter, faster, more agile, more customer-driven! In this - by marketers, for marketers - primer, Nicholas Johnson offers evidence-based guidance for transforming what you do, and how you do it.
 

The Future of Marketing shows how to anticipate and respond to relentless change in channels, media options, organizational relationships, technologies, markets, products, services and most important of all, customers. Johnson investigates each key emerging trend marketers are facing, from shifting customer expectations and fragmenting media landscapes to the challenge of synthesizing vast troves of data into actionable knowledge. He explains how these trends are eradicating marketing as we know it, and helps you respond by refashioning organizational structures, marketing campaigns, marketer roles, and much more.

Johnson supports his recommendations by taking you behind the scenes with some of the worlds top marketing teams, at companies including LOreal, Old Navy, Time Warner, Adidas, HP, McDonalds, Wells Fargo, and Universal. These highly-successful marketers have recognized that they too must change to flourish in a radically new environment. Johnson shows how theyre planning and executing those changes and how you can, too. Whether youre a marketing executive, strategist, or manager, The Future of Marketing offers what your organization needs most: a clear path forward.

Specificaties

ISBN13:9780134084503
Taal:Engels
Bindwijze:gebonden
Aantal pagina's:272
Druk:1
Verschijningsdatum:11-6-2015
Hoofdrubriek:Marketing

Expertrecensies (1)

Linda de Borst
Linda de Borst
16 september 2015
The Future of Marketing
Marketing zal zich opnieuw moeten uitvinden om de klant aan zich te binden in het steeds veranderende speelveld. ‘The Future of Marketing’ van Nick Johnson is geschreven aan de hand van onderzoek, bevindingen van ervaren marketingdirecteuren en de context van de auteur zelf. Het is een gids over hoe je in het nieuwe speelveld, gedomineerd door social media en inzichten vanuit big data, weer relevant kunt worden voor je klant.
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Lezersrecensies

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Inhoudsopgave

Introduction   1
Who Is It For?   2
Research and Development   4
A Note on Contributors   5

PART I:  WHAT’S CHANGED? 9
Chapter 1  The 4 P’s Are Passe   11
Power Has Changed Hands   12
How Has the Brand/Customer Relationship Changed? 15
A Brief History of Online Marketing   15
A Free Loudspeaker for All! 17
New Competitors + More Noise = Need for Relevance   18
Noise Levels Are Increasing   19
Digital Has Changed the Game Marketers and Consumers Are Playing   20
How Has the Changing Media Landscape Changed the Marketer’s Role? 21
How Media Disruption Has Impacted Marketers   23
A Fragmented, “Transmedia” Landscape   25
Things Are a Lot Harder Than They Were Back in the 1990s   28
It’s Not All Bad... 29
How Does the “Flood” of Customer Data Impact the Marketer’s Role? 29
From Art to Science   30
More Data = More Accountability   31
The Democratization of Your Brand   32
Your Customers Have More Choice and Power   33
Backstory Is More Important Than Tagline   34
The Impact of the Global Financial Crisis   34
Brand Is a Conversation Between Companies and Their Customers   35
Not Everything Has Changed: The Fundamentals Remain the Same   37
ART Means Major Changes Must Be Made   41
The New Customer Contract: Authenticity, Relevance, and Transparency   41
The New Customer Contract: Authenticity   42
The New Customer Contract: Relevance   44
The New Customer Contract: Transparency   45
How ART Will Impact the Future of Marketing   46
Endnotes   48
Chapter 2  What Is a Customer Journey, and Why Does It Matter? 53
The Customer Journey Means Expanded Roles   56
Endnotes   56

PART II:  HOW ARE COMPANIES COPING? 59
Chapter 3  How Are Companies Doing Right Now? 61
The Marketer’s Expanding Role: Confusion on Next Steps   62
Internal Structures Are Beginning to Change   62
Collaboration Is Key   63
Departure Lounge   66
Marketing Is Under Pressure to Increase Speed   68
1. Customers Expect Responses to Queries Far More Quickly   68
2. Customers Reward Marketing Campaigns That Are Closely Linked to Developments in the World Around Them   70
3. New Platforms Reach Maturity (and Huge User Bases) More Quickly Than Ever   70
4. Data and New Measurement Methodologies Quickly Give Marketers Usable Insight into Campaign Success   72
How Are Marketers Beginning to Increase the Speed?   73
Media Fragmentation Is Tough to Deal With   74
Things Are Changing Fast   76
Marketers Must Mix Paid, Earned, and Owned Channels   76
Delivering a Consistent Brand Message Is Increasingly Challenging   77
The Speed with Which Channel Fragmentation Is Taking Place Is a Challenge All Its Own   79
Most Companies Are Not Fully Leveraging Customer Data for Better Customer Insight   80
A Long Way to Go—But There’s Increasing Clarity on the Route to Take   82
Next Steps   83
Endnotes   84
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