ITIL® 4 Leader Digital and IT Strategy (DITS) Courseware

Name: ITIL® 4 Leader Digital and IT Strategy (DITS) Courseware
Author: Van Haren Learning Solutions

Paperback Engels 2021 9789401807319

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Samenvatting

ITIL® 4 DITS Is one of the two Strategic Leader (ITIL SL) modules. This module will concentrate on the alignment of digital business strategy with IT strategy. The module also incorporates how disruption from new technologies are impacting businesses in every industry and how company leaders are responding.

The ITIL® 4 Leader: Digital and IT Strategy (DITS) module guide how the strategy should impact the design, delivery, and support of services throughout the service value chain of a company.

This module advances the discussion around ITIL concepts to a corporate strategy level, by enabling IT and digital leaders to influence and drive strategic decisions, by creating a suitable digital strategy aligned to the wider cross-organizational goals.

This module is therefore directed towards IT and business directors, heads of department, aspiring C-Suite professionals, and other senior business leaders who want to strategically position an organization against digital disruptors craft a digital vision, and build a robust long term strategy.

Specificaties

ISBN13:9789401807319

Trefwoorden:ITIL (IT Infrastructure Library), ICT (Informatie en Communicatie Technologie), IT strategy

Taal:Engels

Bindwijze:paperback

Aantal pagina's:328

Uitgever:Van Haren Publishing B.V.

Druk:2

Verschijningsdatum:6-4-2021

Hoofdrubriek:IT-management / ICT

ISSN:

Serie:Courseware

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Inhoudsopgave

Reflection 7
Agenda 9
ITIL® 4: digital and IT strategy (DITS) (6) 13
Introduction to digital and IT strategy (13) 17
DITS Key terms & concepts (24) 22
Summary (53) 37
Questions & Answers (54) 37
The strategy journey – What is the vision? (62) 41
Summary (88) 54
Questions & Answers (89) 55
The strategy journey – Where are we now? (94) 57
Summary (113) 67
Questions & Answers (114) 67
Introduction to case study (117) 69
Assignment 1 (125) 73
The Strategy Journey – Where do we want to be?
& how do we get there?
(132) 76
Summary (165) 93
Summary (198) 109
Summary (216) 118
Questions & Answers (217) 119
The strategy journey – Take action (225) 123
Summary (255) 138
Questions & Answers (256) 138
The strategy journey – Did we get there? (258) 139
Summary (280) 150
Questions & Answers (281) 151
Assignment 2 (283) 152
Assignment 3 (290) 155
The strategy journey – How do we keep momentum going? (299) 160
Summary (324) 172
Questions & Answers (325) 173
Assignment 4 (328) 174
The 4 key capabilities – Digital leadership (336) 178
Summary (351) 186
Questions & Answers (352) 186
The 4 key capabilities – Managing innovation and emerging
technologies
(354) 187
Summary (384) 202
Questions & Answers (385) 203
The 4 key capabilities – Managing strategic risk (388) 204
Summary (409) 215
Questions & Answers (410) 215
The 4 key capabilities – Structuring for digital business (414) 217
Summary (425) 223
Exam preparation (427) 224
ITIL practices (431) 226
Glossary (479) 250
Sample Paper 1: Question Booklet 254
Sample Paper 1: Answers and Rationales 265
Sample Paper 2: Question Booklet 282
Sample Paper 2: Answers and Rationales 293
Syllabus 310