Models for Mediation

Introduction › 9

PREPARATION
1 Nine mediation roles › 26
2 Conflict constellations › 28
3 Power of numbers › 30
4 VISC process choices › 32
5 Stairs of escalation › 34
6 Triads › 36
7 Interests, rights and power › 38
8 BATNA › 40
9 Process design › 42

EXPLORATION
10 Conflict domains › 46
11 Seven Insights into conflicts › 48
12 Conflict kaleidoscope › 50
13 Conflict communication patterns › 52
14 Transactional Analysis › 54
15 Five Wonder Ws › 56
16 Three perceptual positions › 58
17 Brain structure › 60
18 2 go 4 emotions › 62
19 Hot-cold conflict behavior › 64
20 Drama triangle › 66
21 Levels of communication › 68
22 ABCDE emotional disturbance › 70
23 Four aspects of a message › 72
24 Hierarchy of needs › 74
25 Three kinds of interests › 76
26 Positive reframing › 78
27 Onion layers of interests › 80
28 Conflict styles › 82
29 Iceberg › 84
30 Johari window › 86
31 Turning point › 88

CO-CREATION
32 Negotiation window › 92
33 Prisoner’s dilemma › 94
34 Brainstorming › 96
35 De Bono’s Hats › 98
36 Diverging and converging › 100
37 Mindmapping › 102
38 SWOT analysis › 104
39 ZOPA › 106
40 Circular questions › 108
41 Interpartiality › 110
42 Past impasse › 112
43 Brink bar › 114
44 Dynamic Judgment Formation › 116
45 SMART › 118
46 1st CLASS › 120
47 Logical levels › 122
48 Deming circle › 124
49 Leary circumplex › 126

COMPLETION
50 Cloke’s cup › 130
51 Cultural dimensions › 132