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paperback
EN28-10-20191e druk
andere uitgaves beschikbaar
9789401803939
Our material is currently pending accreditation and will be available for training once the release date for training is made available. Meer
Verkooppositie #2217
3 dagen in de top 100
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paperback
EN04-12-20181e druk9789401801577
The four courses in Service Capability is aimed at students who need deep knowledge of the processes and the roles of ITIL. Service Lifecycle covered in the course but the primary focus is on processes, functions, roles and activities of its application and use by lifecycle. Meer
e-book
EN04-06-20251e druk
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9789401812962
In this book, the authors draw upon their extensive experience in small and medium sized organizations to provide a ‘practical and application-oriented path’ to address the many challenges in the world of IT service management. Meer
e-book
EN19-04-20191e druk
andere uitgaves beschikbaar
9789401804400
The ITIL pocket guides of Van Haren Publishing are since long recognized as the industry classic guide on the topic of ITIL, in many languages. Meer
327 dagen in de top 100
Bestseller
e-book
EN20-11-20132e druk9789401800570
'ISO/IEC 20000-1:2011' is een Quick Reference over ISO 20000, speciaal geschreven voor de praktijk. Meer
e-book
EN18-02-20251e druk
andere uitgaves beschikbaar
9789401812535
In this book, the authors draw upon their extensive experiences in small and medium sized organizations to provide a ‘practical and application-oriented path’ to address the many challenges in the world of IT service management. Meer
e-book
EN29-10-20201e druk
andere uitgaves beschikbaar
9789401807036
The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. Meer
paperback
NL05-04-20161e druk9789058754509
In De kleine ITIL versie 2011 worden de vijf kernboeken van ITIL kort en krachtig samengevat voor degene die vooral met ITIL wil en moet werken. Meer
10 dagen in de top 100
e-book
EN26-05-20191e druk
andere uitgaves beschikbaar
9789401803953
Our material is currently pending accreditation and will be available for training once the release date for training is made available. Meer
3 dagen in de top 100