The Human Experience

Kris Wauters is a Belgian change, transformation, CX/EX and leadership practitioner with more than 30 years of experience in commercial, operational and senior management roles. He has worked across insurance, media, telecommunications and technology, with senior roles at companies including Verizon, Cisco and Orange Belgium. In 2019, he founded GUNG-HO, The Human Experience Company, to help organizations connect customer experience, employee experience and leadership into one integrated system for sustainable performance. His work focuses on customer-centric transformation, employee experience, leadership development, human skills and people-centered change. Kris holds the CCXP certification, is a certified COPC Implementation Leader for both Service Provider and Vendor Management Organization, and is a certified ADKAR Change Leader. He also holds a bachelor’s degree in Applied Psychology and is a Master Practitioner in Neuro-Linguistic Programming. He is the author of The Human Experience and The New H[R→A] Manager. Through his advisory work, training, coaching, keynotes and books, Kris challenges leaders to build organizations where humanity and performance strengthen each other.