Jeroen de Mast is professor of Data-Driven Business Innovation at the Amsterdam Business School.Meer over de auteurs
Operational Excellence with Lean Six Sigma
Handbook for Implementing Proces Improvement with Lean Six SigmaE-book Epub met watermerkbeveiliging Engels 2021 9789401808316
Lean Six Sigma is the global standard for organizing the design, data-based improvement and control of business processes. Well-designed and controlled processes are key in achieving and sustaining operational excellence. They ensure the quality of service and care, the reliability and safety of work that is done, and a timely processing with short waiting times. High quality processes will at the same time improve the operation’s flexibility. Thereby allowing one to adjust to changes in demand and other circumstances.
An organizational capability to harness data-based process improvement, finally, facilitates organizational learning and is foundational for the fruitful implementation of ever increasing digitization and automation opportunities.
Lean Six Sigma offers a complete model for shaping modern continuous improvement programs in organizations. The methodology is built on principles and methods for fact-based process improvement that have proven themselves over the last decades, and will continue to do so in the decades to come. Having emerged in manufacturing, the approach continuously evolved and gained tremendous momentum in the services and healthcare industries. This book offers a thorough and pragmatic account of Lean Six Sigma project- and programme implementation with a special focus on applications in services and healthcare organizations.
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1 The business and economic background of Lean Six Sigma
2 Organizational structure for Lean Six Sigma
3 The Six Sigma methodology
4 The Lean methodology
5 Implementing Lean Six Sigma in organizations
6 The history and development of Lean Six Sigma
7 Project selection and problem definition
8 Measure and data collection
9 Elementary statistics for Lean Six Sigma
10 Analyze the problem
11 Improve by designing and implementing solutions
12 Control process performance and ensure sustainable solutions
13 Case studies of Lean Six Sigma implementation
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