Conflict Resolution at Work for Dummies

Introduction

Part I Understanding Conflict in the Workplace
1 An Overview of Conflict Resolution at Work
2 Understanding What People Bring to Conflict
3 Determining How Groups Contribute to Conflict
4 Practicing Self-Awareness Understanding How Managers Foster Conflict
5 Knowing When to Address Conflict

Part II Resolving a Conflict between Two or More of Your Employees
6 Developing a Plan and Preparing for a Meeting
7 Starting a Mediation Meeting and Creating a Working Agenda
8 Negotiating Possible Solutions to a Conflict
9 Offering Proposals and Crafting Agreements
10 Adapting a Conflict Meeting for the Entire Team
11 Monitoring Agreements and Progress

Part III Using Additional Resources to Resolve the Conflict
12 Keeping a Team Focused During a Conflict
13 Determining How Your Company Can Help
14 Getting Outside Experts to Facilitate Resolutions

Part IV Smoothly Handling Conflict When You're One of the People Involved
15 Identifying What Both Sides Want
16 Asking for a Meeting to Talk about the Conflict
17 Sitting Down to Talk Through the Issues
18 Tailoring Your Approach to the Organizational Chart

Part V The Part of Tens
19 Ten Things You Can Control When You're in an Unresolved Conflict
20 Ten Reasons Managers Give for Not Addressing Conflict
21 Ten Pearls of Wisdom from Professional Mediators

Index